Senior Manager, Subscription Account Management

The Opportunity

Nutanix is building a world class Subscription Account Management organization and we are looking for a Senior Manager of Subscription Account Management who will be instrumental in coaching and managing our growing regional team based in Australia and Taiwan/Korea. The ideal candidate is passionate about serving customers and has a proven track-record of leading high-performance, metrics driven teams. Key to success in this role is a strong ability to work with other stakeholders internally and externally to support the best outcomes for Nutanix and our customers.

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About the Team

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The Nutanix Subscription Account Management team is part of a broader ecosystem of functions focused on product adoption, renewals, retention, and accelerating revenue growth. In addition to being closely integrated with our internal Global Sales, Marketing, Channel, and Support organizations, you will also have access to the growing Nutanix customer, partner, and distributor community in your region.

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Your Role

• Lead and coach the regional Subscription Account Management team by providing the vision and direction to ensure we exceed key performance metrics and annual goals including customer check in’s, renewal rates and renewal bookings
• Attract, retain, and recruit a high-performing Subscription Account Management team across all target customers within APAC
• Own and operate the forecasting cadence across the team, including managing team forecasts, mentoring team members, offering executive support with customers, and managing escalations
• Constructively operate as part of a wider, cross-functional team to ensure the success of every customer and the overall growth of Nutanix
• Partner with Sales teams to continue to refine segmentation of the customer base, resource allocation, and adoption/expansion strategies in accounts
• Meticulously manage time allowing you to achieve internal commitments and exceed customer expectations

What You Will Bring

• 5-7 years Leadership experience in customer success, renewals or account management roles supporting Australia and Asia.
• 5+ years of direct experience in customer facing direct quota carrying roles.
• History of accurate forecasting, driving operational excellence and business reporting
• Excellent people management skills; high empathy and consideration for team morale and individual career progression
• Proven proficiency in running metrics-driven and process-oriented teams
• Experience partnering cross functionally with Sales and Customer Support
• Strong organizational, communication, and time management skills
• Ability to operate in a fast-paced team, with energy and drive
• Excellent written, verbal, presentation, and interpersonal communication skills
• Fluent in English and ideally Mandarin or Korean

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Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. In locations where our workplace policy applies (i.e. San Jose, Durham, Mexico City, Bangalore, Pune, Hoofddorp, Belgrade, Barcelona, Singapore, Sydney and Tokyo), employees are expected to work onsite a minimum of 3 days per week to foster collaboration, team alignment, and access to in-office resources. Workplace type may vary based on location and team requirements. Please speak with your recruiter for details. Additional team-specific guidance and norms will be provided by your manager.

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