Service Sales Representative

Shoffner’s Service Sales Representative will focus on getting to know the owners and operators of commercial buildings. Consult with leaders and financial professionals in health care, manufacturing, education, et Through your understanding of them and the HVAC/R and Plumbing needs of each property, you will develop and offer them solutions to enable the best, most efficient and reliable services. Our offerings include maintenance, repair, and replacement of all building HVAC, Plumbing, Electrical, and Controls systems.

Your Benefits

• Two Blue Cross/Blue Shield Medical Plans (non-tobacco) at no cost to you!
• Company paid short-term disability and voluntary long-term disability.
• Other benefits include Vision, Dental, and optional insurance coverage.
• 7 paid holidays every year.
• Paid time off (PTO) – start accruing hours on Day 1.
• 401(k) Plan with company match!
• Company-paid life insurance & so much more.

Your main Tasks

• Identify and pursue new customer opportunities while reestablishing relationships with previous clients.
• Drive new opportunities, working with Company leaders to develop the scope of work and the cost.
• Build and maintain strong relationships with existing customers to enhance building performance and drive business growth.
• Consolidate and refer information by collecting, organizing, and assembling data for reports, presentations, and special projects.
• Monitor competitor activities and provide insights to management to maintain a competitive edge.
• Develop owner asset and sales plans and contribute to building owner and/or manager budgeting and planning processes.
• Ensure customer satisfaction by addressing service concerns, implementing solutions, and maintaining clear communication with customers and internal teams.
• Communicates customer perceptions by gathering customer feedback and sharing information with management.
• Works closely as a team member with other parts of the business.

Experience or Certification needed

• Proven excellence in relationship building.
• Background in a sales field that focuses on building and maintaining customer relationships.

You need to be able to

• Maintain a positive, cooperative, and teachable attitude.
• Initiative; self-motivated; self-starter.
• Excellent communication and customer service skills.
• Able to pass a background and drug screening.
• Ability to pass MVR check.
• Ability to travel within the greater Knoxville area.