Technology Solutions Consultant, DEX Specialist - (Remote, USA)

TeamViewer provides a leading Digital Workplace platform that connects people with technology - enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.

We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?

The Technology Solutions Consultant serves as the bridge between Value Engineering and Customer Success, ensuring that expected business outcomes identified during the sales process are translated into actionable success plans, adoption strategies, and value realization activities. The role helps customers improve productivity, strengthen business resilience, and progress toward autonomous IT operations through effective use of TeamViewer ONE solutions, integrations, and subscriptions.

• Partner with Value Engineers to review Business Value Assessments (BVAs), validate assumptions, and translate expected outcomes into measurable customer success plans.
• Convert customer objectives, value hypotheses, and expected benefits into documented success metrics, milestones, and adoption targets.
• Track progress toward agreed outcomes and identify opportunities to improve customer value realization.
• Review Business Value Realization (BVR) evidence and recommend actions to address adoption, utilization, or value realization gaps.
• Own and govern formal sales-to-post-sales handoffs, ensuring customer objectives, use cases, stakeholders, success measures, risks, and value assumptions are accurately documented and accepted.
• Establish clear accountability, ownership, and success criteria across customer-facing teams.
• Ensure continuity between presales commitments and post sales execution.
• Provide consulting guidance focused on Digital Employee Experience (DEX), automation, integrations, operational maturity, and DEXOps best practices.
• Advise customers on maximizing adoption and utilization across purchased TeamViewer ONE capabilities.
• Help customers align platform capabilities with operational goals and desired business outcomes.
• Support customers in progressing from reactive support models toward more proactive and autonomous IT operations.
• Partner with Sales, Solution Engineering, Value Engineering, Customer Success Managers, Technical Account Managers, Support, and Account Managers.
• Facilitate alignment between business objectives, technical capabilities, adoption activities, and value realization efforts.
• Enable customer-facing teams with guidance on success planning, value realization, and DEXOps methodologies.
• Improve handoff standards, success planning frameworks, value realization methodologies, and reporting practices.
• Develop and maintain reusable tools, templates, and governance processes that support consistent customer outcomes.
• Identify and share best practices across teams to improve customer adoption and demonstrated value.

Technical & Operational Expertise

• Understanding of IT operations, Digital Employee Experience (DEX), endpoint management, automation, integrations, and business resilience.
• Experience working with enterprise SaaS platforms and subscription-based software solutions.
• Knowledge of operational maturity frameworks and technology adoption practices.
• TeamViewer ONE or other DEX platform experience is preferred.

Consulting & Customer Engagement

• Experience leading discovery workshops and translating business objectives into actionable customer success plans.
• Ability to connect technical capabilities, utilization metrics, and adoption data to measurable business outcomes.
• Strong facilitation, communication, analytical, and documentation skills.
• Ability to manage stakeholders and influence cross-functional teams without direct authority.

Value Realization Mindset

• Familiarity with Business Value Assessments, business cases, ROI frameworks, or value realization methodologies.
• Understanding of how organizations measure software adoption, utilization, and business outcomes.
• Ability to evaluate customer success against expected value and recommend corrective actions when gaps exist.

Success in this role is demonstrated through

• Complete and effective sales-to-post-sales handoffs.
• Clearly defined and measurable customer success plans.
• Increased utilization and adoption of purchased TeamViewer ONE capabilities.
• Credible and actionable value realization recommendations.
• Reliable evidence demonstrating customer progress toward expected business outcomes.
• Consistent alignment between presales value expectations and post sales execution.
• Improved customer confidence in the value delivered by their TeamViewer ONE investment.

What we offer

• Work location is Remote, USA.
• Competitive compensation including stock-based options
• Flexible PTO and paid holidays
• 401(k) with employer matching
• Comprehensive Health insurance package including 100% employer-paid medical coverage
• Up to 12 weeks of Parental Leave
• Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
• Quarterly teambuilding events, leadership luncheons, and companywide “All Hands” meetings
• Open door policy and business casual dress code
• We celebrate diversity as one of our core values. Join c-a-r-e and lead change initiatives together with us!

Where you can sell from

Fully remote, for people based in United States.