Account Director

About us

At Datacom, we combine technology, expertise, and talented people to help organisations thrive in a rapidly changing world. As one of Australasia's leading technology providers, we work with customers across industries to solve real-world problems and deliver meaningful outcomes.

Whether we're supporting governments, enterprise organisations, or growing businesses, we're committed to creating meaningful outcomes for our customers, communities, and each other.

What you will do

Are you ready to elevate your career in a dynamic, senior leadership role? As a Account Director at Datacom, you will be at the helm of managing key accounts, driving strategic growth, and fostering valuable relationships across various customer segments. This role is pivotal in overseeing the entire customer lifecycle, from strategy and growth to sustainability and profitability, ensuring our portfolio thrives.

As the Account Director, you will be assigned clients based on their stage in the sales lifecycle and your unique skill set. You will be responsible for devising and executing strategies that promote growth, sustainability, and profitability for key clients. Ensuring exceptional customer satisfaction is paramount, you will have latitude to shape Datacom’s offerings in response to evolving market and customer needs.

This position is perfect for someone with an entrepreneurial spirit, who can leverage extensive executive-level and deep customer relationships to identify and seize future opportunities for Datacom. Join us and be part of a team where your innovative ideas and strategic vision will drive success and make a lasting impact.

Our offices are based in Melbourne. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you to work within your team and customer commitments to figure out what works best! Some travel may be required.

Strategy & Growth

• Strategic account planning, execution and measurement
• Focus on driving growth and acquisition within nominated customer portfolio

Relationships

• The Account Director will have a customer focused/market facing priority, with the goal to develop long term, quality engagements with typically large public and private Australian organisations.
• Building value-based relationships at multiple levels in our accounts whilst developing key relationships (and ecosystems) that strategically enable you to deliver on Datacom objectives.

Delivery

• Ensure all delivery is well planned and executed with excellence. Ensuring the right people, commercials and governance are in place to deliver successfully to our customers.
• Consistently and sustainably delivering on commitments made to customers (time, cost, and quality). Managing customer contract issues and resolutions to minimise negative impacts to both Datacom and our customers.

What you’ll bring

• Deep business understanding of end-to end sales to delivery cycle
• Ability to lead and story tell at presentations and confidently sell Datacoms offerings
• Ability to write high quality proposal documents
• Strong consultative, strategy and planning skills
• Financial/commercial/contractual analysis, management, and governance
• Commercial and Contractual acumen
• Demonstrated Negotiation skills

Culture and benefits

Join a team where you'll be supported to grow your career, prioritise your wellbeing, and make a genuine impact. From industry-leading learning and development opportunities to parental leave, wellbeing support, and employee benefits, we're committed to helping our people thrive both professionally and personally.

We're passionate about creating a workplace where people feel supported, empowered, and inspired to do their best work. Whether you're developing new skills, tackling complex challenges, or collaborating with some of the best minds in the industry, you'll be part of a team that values curiosity, innovation, inclusion, and making a genuine difference.

Why you will love working here

• Paid parental leave
• 24/7 Employee Assistance Programme (DataCare)
• Ongoing learning, certifications, and career development opportunities
• Access to industry-leading learning platforms and future skills training
• Recognition programmes that celebrate great work
• Great employee discounts and financial wellbeing benefits
• Meaningful work that makes a real impact

Eligibility criteria and conditions may apply to some benefits.