Account Manager
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The posting
About us
At Datacom, we combine technology, expertise, and talented people to help organisations thrive in a rapidly changing world. As one of Australasia's leading technology providers, we work with customers across industries to solve real-world problems and deliver meaningful outcomes.
Whether we're supporting governments, enterprise organisations, or growing businesses, we're committed to creating meaningful outcomes for our customers, communities, and each other.
About the Role
Our Product Solutions Group is well known in the Australian market for delivering incredible results for our customers, whilst providing a close knit, supportive environment for our Sales teams led by some of the best mentors and sales minds in the industry!
The Account Manager role is responsible for maximising revenue from our major/key customer accounts to achieve agreed revenue targets. You'll be planning and overseeing enterprise-level support and service activities for our company products and services for a designated client or group of clients, ensuring complete customer satisfaction and strategic business growth.
Our office is based in Adelaide.We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/life balance. We therefore leave it to you and the team you join to figure out what works best!
At the moment, as Account Manager you will be focused on
- Formulating, implementing and managing strategic business plans for major/key client accounts to achieve sales revenue targets
- Managing revenue, growth, productivity and profit for your entire portfolio
- Leading program processes and coordinating cross-business resources to ensure achievement of goals, schedules and quality commitments
- Managing negotiations between the organisation, clients and third-parties involved
- Collaborating with sales and support groups to identify opportunities for expanded business
- Conducting product demonstrations and coordinating preparation of sales proposals, tenders and contracts
- Acting as the organisation's single point of contact to clients during implementation
- Working closely with clients to determine present and future needs and proposing suitable products, services and upgrades
- Advising customers on information and business technology strategy
- Supporting the wider sales team where required
We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders' changing requirements and this can mean we evolve in our roles to meet those needs.
Required experience
- 4+ years of related account management or similar experience
- Experience with managing customer contracts and requests
- Proven sales ability including outstanding negotiation skills and persuasive ability
- Expert IT product and industry knowledge coupled with the ability to deal with clients at all levels
- Specialist knowledge of relevant IT industry and vendor products
- Strong Project management skills
- Excellent communication skills, both written and verbal
Nice to have
- Specialist knowledge of IT products and services
- Ability to motivate and manage direct and indirect teams across multiple functions
- Bachelor's degree in business, IT, Science, Engineering, Economics or related discipline
Culture and benefits
Join a team where you'll be supported to grow your career, prioritise your wellbeing, and make a genuine impact. From industry-leading learning and development opportunities to parental leave, wellbeing support, and employee benefits, we're committed to helping our people thrive both professionally and personally.
We're passionate about creating a workplace where people feel supported, empowered, and inspired to do their best work. Whether you're developing new skills, tackling complex challenges, or collaborating with some of the best minds in the industry, you'll be part of a team that values curiosity, innovation, inclusion, and making a genuine difference.
Why you will love working here
- Paid parental leave
- 24/7 Employee Assistance Programme (DataCare)
- Ongoing learning, certifications, and career development opportunities
- Access to industry-leading learning platforms and future skills training
- Recognition programmes that celebrate great work
- Great employee discounts and financial wellbeing benefits
- Meaningful work that makes a real impact
Eligibility criteria and conditions may apply to some benefits.
Taken from Datacom's own posting, last seen live on 13 Nov 2026.
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The application
Your details and CV, then 11 questions (5 written).
- 1.Do you identify as First Nations People (Aboriginal or Torres Strait Islander People)?Pick any: 226584 · 226585 · 226586 · optional
- 2.Would you like to voluntarily disclose any prior military service within the Australian Defence Force (ADF)?Short answer · optional
- 3.Datacom is an equal opportunities employer. Where possible we will provide reasonable adjustments throughout the recruitment and selection process to ensure equal participation. Is there anything you would like to note to ensure you can perWritten answer · optional
- 4.Which of the following statements best describes your right to work in Australia/New Zealand?Pick any (7 options)
- 5.Are you an Australian Citizen or Permanent Resident or Visa Holder with full working rights? (No Sponsorships Provided)Yes or no
- 6.Are you based in Adelaide or willing to relocate to Adelaide?Yes or no
- 7.What are your annual salary expectations in AUD (please include base + commission)?Short answer
- 8.Please provide an outline of your annual sales targets and the achievements you've accomplished over the last 3 years.Written answer
- 9.Can you describe your experience with IT products, services, and vendor solutions, and how you've applied that knowledge with customers?Written answer
- 10.Can you describe your experience preparing or contributing to tenders and sales proposals?Written answer
- 11.What is your notice period?Written answer
From Datacom's apply page, checked 8 Nov 2026.
About Datacom
IT services across Australia and New Zealand (managed IT, cloud, networks, security, application and AI services, software licensing) plus the procurement and lifecycle of hardware and devices, sold to government, defence, enterprise and mid-sized organisations.
Pay schedule: Salaried employment; the postings describe no commission plan or bonus, and offer hybrid work set by the team, learning and development, parental leave and wellbeing support; the New Zealand Microsoft 365 seats need citizenship or permanent residency and do not sponsor visas.
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