Account Manager 客户经理

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

Main Tasks & Responsibilities主要工作职责

• Achieve business objective and expense budget set by Area Manager in the assigned area and Branch

Accounts

完成地区经理制定的该区域及分支客户业务目标及预算内开支

• Manage CA team and in coordination with other function support team resources in order to support

corporate account management activities

管理负责的集团客户团队，调动协调各支持部门资源，以全力支持集团客户管理的相关活动

• Work closely with marketing team and provide proposal so as to exploit full marketing opportunities

与市场部紧密合作并提供建议方案，以全面开拓市场机会

• Reinforce implementation of Corporate Account Management system in the assigned area and branch

accounts

加强负责区域内的分支客户管理的执行力度

• Set performance target for appointed Branch Account.

为指定的分支客户制定任务目标

• Monitor performance of Branch Account to ensure yearly target is achieved

监控分支客户的任务指标以确保年度目标的完成

• Cooperate and works closely with other BA colleagues

与各事业部同事紧密合作

• Assist in yearly budgeting exercise

协助制定年度计划

• Assist in working out forecasting for products required by market

协助做出产品预测以适应市场需要

• Ensure overall Branch Accounts satisfaction and responsible for Branch account effective management.

确保分支客户整体满意度，对分支客户有效管理

• Prepare monthly report to line manager and management team and develop account management plan

为直线经理和管理团队准备月报并制定所负责客户的管理计划

• Work closely with other functional teams and provide timely feedback to ensure whole service quality

与其他部门团队紧密合作并及时提供反馈以确保对客户的全面服务质量

Education & Qualifications教育背景与专业资格

• Bachelor or Master Degree in Clinical Diagnostics or Appropriate Science discipline and/or Business

Degree

临床诊断或相关科学专业或商业学位本科或硕士学历；

• Conversational communication in both spoken and written English

能够使用英文进行熟练的口头及书面沟通

• Good command of MS office software application

熟练应用微软办公软件

Experience工作经验

• At least 5 years’ similar sales experience in the relevant industry

至少5年相关行业销售经验

• Marketing and channel development experience will be a plus

有市场和渠道开拓经验尤佳

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Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.