Account Manager 客户经理 - NPC

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Responsible for Account Management in the designated area

Main Tasks & Responsibilities

• Achieve sales objective and expense budget set by Area Manager in the assigned area
• Manage sales team and in coordination with Service and Application support team in order to support sales

effort

• Work closely with marketing team so as to exploit full marketing intelligence
• Reinforces implementation of Key Account Management system in the assigned area
• Assist in the appointment of suitable distributors
• Set sales target for appointed distributors
• Monitor performance of Distributors to ensure yearly target is achieved
• Cooperate and work closely with distributors
• Assist in yearly budgeting exercise
• Assist in working out forecasting for products required by market
• Ensure overall customer satisfaction and be responsible for VIP account management.
• Prepare monthly report
• Establish after-sales service system and ensure service quality
• Other projects or tasks assigned by line manager
• Conduct business in full compliance including but not limited to Roche Secure, Roche Behavior in Business,

Roche Competition Law Interactive Dialogues, Roche Safety, Security Health and Environmental Protection

• Understand and fulfill the responsibility of line managers SHE tasks and duties (as defined in SHE

handbook)

Basic Requirements of the Job

• At least Bachelor Degree in Clinical Diagnostics or Appropriate Science discipline and/or Business

Degree

• Good command of English in both spoken and written
• Good command of MS office software application
• Experience in hospital labortory diagnostics or 5 years Sales experience in a similar industry

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Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.