Account Manager

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model .

Key Responsibilities May Include

• Build and sustain strong customer relationships across a portfolio, acting as the main point of contact for inquiries, issue resolution, and satisfaction.
• Identify growth opportunities and pursue new business leads, increasing revenue through strategic initiatives such as expansion and pricing optimizations.
• Collaborate with cross-functional teams (e.g., Sales, Operations, Category Management) to design and execute strategic plans that support customer growth, cost efficiency, and business ease.
• Conduct regular business reviews, manage tenders, and negotiate contracts, ensuring alignment with business goals and customer needs.
• Monitor account performance through key metrics and customer feedback (e.g., NPS), implementing strategies to enhance customer experience and loyalty.
• Oversee the annual audit process, ensuring compliance with CHEP’s policies and recovering any outstanding equipment fees.
• Lead initiatives aimed at reducing transport costs and improving supply chain efficiency, driving value for customers and optimizing operational processes.
• Support the integration of sustainability initiatives with customers, contributing to CHEP’s broader corporate social responsibility objectives.

Position Purpose

The purpose of this position is to evaluate and make improvements to business processes for Asset Productivity.

The role is to ensure the efficiency of business operations and create and implement changes or improvements as needed, aligning processes with the organization's strategic goals, designing, and implementing process architectures, establishing process measurement systems that align with organizational goals, and educating and organizing managers so that they will manage processes effectively.

Strong focus is required on standardization and best practice sharing. Will have strong interaction with AP leaders in the regions.

Major/ Key Accountabilities

· Manage CHEP’s relationship across a portfolio of CHEP’s Fres customers

· Work alongside the relevant Account Directors to formulate a business plan for each customer account to protect and grow the account in order to meet and exceed annual targets.

· Identification and conversion of growth opportunities (LE & NB).

· Execute audit program in line with CHEP annual audit plan.

· Build networks and relationships with stakeholders at all levels within customers’ supply chains & other departments.

· Develop and implement joint strategic plans with key customers addressing topics such as growth, cost reduction, sustainability, digital, transport collaboration, FMS, LMS and ease of business.

· Drive improved customer satisfaction and engagement.

· Manage commercial tender and contract negotiations with customers

Qualifications

University Degree (Business/Economic preferable).

Experience

A minimum of 5 years experience in a customer facing, field-based role.

Skills & Knowledge

Customer Focus & Analytical Skills are a must.

Strong networking, relationship building and inter-personal skills

Excellent commercial negotiation and presentation skills.

Salesforce user

Familiarity with CHEP’s value proposition

Proficient use of MS Office

Supply Chain Mapping

Languages

Spanish and English

Location: Madrid or Barcelona

Remote Type

Hybrid Remote

Skills to succeed in the role

Account Management, Adaptability, Building Rapport, Commercial Sustainability, Customer Experience (CX), Customer Partnerships, Data Storytelling, Digital Customer Solutions (Dcs), Empathy, Experimenting, Negotiation, Our Business, Relationship Management, Sales Communications, Taking Ownership, Teamwork, Understand Customers, Value Propositions