Client Manager - Commercial Lines Middle Market

About us

Ironside Insurance Group is a privately owned independent agency founded in 2012 in downtown Boston’s financial district, quickly growing to become a leader in the personal and commercial lines industry. We have been one of Inc 5000’s Fasted Growing Companies and named by The Insurance Journal as a “Best Agency to Work For”. Working at Ironside Insurance Group isn’t just a job. It’s your livelihood and we are heavily invested in our neighborhood and community. We recognize that the work our employees do ties directly to our overall success. We pride ourselves on providing a positive and collaborative team environment for our employees while providing our customers with the best service and experience possible. We are always seeking talented, driven, critical thinkers who want to be a part of something better than the average insurance agency.

Job Description

Ironside is looking for an experienced Commercial Lines Account Manager to support a growing book of Mid-Market commercial clients. This role is ideal for someone who knows commercial insurance, takes pride in accurate service work, and wants to grow within a fast-moving agency with a strong reputation and a great culture.

The ideal candidate is hardworking, proactive, detail-oriented, and willing to take on challenging assignments. We value someone who takes ownership, follows through, asks thoughtful questions, and brings solutions. A willingness to learn is essential, with opportunities to develop new business experience, participate in client and carrier meetings, and work on more complex accounts.

While this role is available as a fully remote, work from home position, we are only considering candidates living in the following states : Massachusetts, New Hampshire, Connecticut, Rhode Island, and Maine. Occasional travel to our Boston, MA may be required.

Core Responsibilities

• Manage day-to-day service for an assigned commercial book, including client questions, policy changes, certificates, endorsements, audits, billing issues, and general account support.
• Take ownership of renewal workflows by gathering updated information, preparing applications, reviewing renewal terms, tracking deadlines, and keeping producers and clients informed.
• Review policies, endorsements, proposals, binders, applications, and carrier documents for accuracy, identifying discrepancies and following through on corrections.
• Support remarketing and new business opportunities by organizing submissions, exposure data, carrier correspondence, and proposal information while learning the marketing and placement process.
• Participate in client, carrier, and wholesaler meetings, assist with preparation, and follow through on action items.
• Anticipate account needs, follow up on outstanding information, and flag issues early with recommended next steps.
• Take on challenging assignments and increasingly complex account work with guidance from the team.
• Communicate professionally with clients, carriers, producers, and internal team members.
• Maintain clear, complete account documentation, and help improve workflows as the agency continues to grow.

Required Skills

• At least two years of direct experience as a Middle-Market Commercial Lines Account Manager in an independent agency environment.
• Property & Casualty license required.
• Experience quoting and servicing Massachusetts commercial risks.
• Strong knowledge of property, general liability, commercial auto, umbrella/excess, workers’ compensation, and related coverages.
• Strong work ethic, personal accountability, and a proactive approach to completing assignments.
• Close attention to detail and the ability to manage competing deadlines without sacrificing accuracy.
• Willingness to learn, accept feedback, research unfamiliar questions, and take on challenging tasks.
• Clear communication skills, a client-first mindset, and comfort participating in client and carrier discussions.
• Experience supporting larger or more complex commercial accounts preferred.
• Experience with real estate, construction, advanced industries, life sciences, and nonprofits is a plus.

At Ironside Insurance Group, our Total Rewards Package consists of

• Competitive compensation package to include: Base salary
• Performance-based increases and bonus opportunities
• 401k with up to a 4% company match (after 90 days)
• Comprehensive health, dental and vision benefits with company contributions for both employees and their dependents
• Group life insurance, short and long-term disability as well as accidental death insurance fully paid by Ironside
• Generous flexible time off plan as well as paid holidays
• Parental leave
• Remote work environment, with necessary equipment to help create your ideal workspace