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Customer success

Customer Success Manager -Full time - Permanent - Perth, Australia

Recite Me logoRecite MePerth, AustraliaFull-timeListed 5mo ago
Apply on Recite Me (shows the role here)Before you apply: what we know about Recite Me

This posting does not state its pay. Customer Success roles that state pay post a typical $141k/yr (band $111k–$253k/yr); across the 5,253 open roles on SaaS sales jobs, every seat together, it is $163k/yr. How posted pay is measured.

The posting

In today’s digital age, we believe everyone should be able to access web content in a way that works for them. Our mission is to make the online world accessible for all.

And we’re not alone in this journey! Over 500 organisations already use our software to enable greater accessibility for their online content, products or services.

We’re passionate about our cause and our product. As we move from scale-up to market leader, we need help to achieve our ambitious plans. Which is why we’re looking for an experienced, process-oriented Customer Success Manager.

About the role

This is a key role, ensuring clients get off to a great start, with a seamless transition from sales to customer success. We are looking for a dynamic individual who has a passion in building relationships and can offer best in class customer service.

Working closely with the CSM Team (Global) and Australia Country Manager, you will be involved in onboarding new clients, account reviews and customer communications. Taking ownership of retention and revenue growth targets, never letting an opportunity to influence slip away.

In this role you will be

  • Taking new clients through the onboarding process. Working closely with sales, marketing, and the technical team to ensure clients are ‘launched’ on optimal terms
  • Experienced in understanding websites and be familiar with the different platforms such as HTML and WordPress
  • Owning the client journey from sale to renewal (and beyond)
  • Helping to define and deliver account reviews and appropriate communications to ensure client satisfaction
  • Creating opportunities for revenue growth
  • Ensuring clients renew on same or better terms
  • Using all data and relevant resources to create compelling client stories to amplify our success

Requirements

  • We’re looking for great characters with the right attitude and aptitude.
  • Here’s a few things you’ll need to be able to demonstrate…
  • Min 2 years’ experience in a similar role B2B role (Customer Success, Account Management, Customer Service)
  • Being able to handle a range of different tasks so being organised will be key with strong administration skills
  • Confident communicator, friendly, enthusiastic, comfortable talking to stakeholders of all levels on the phone, email or face-to-face
  • Ability to work independently and thrive in a process-driven, task-orientated, team environment
  • Comfortable producing reports and data analysis
  • Quick and capable learner, thirst to be an expert in your field
  • Evidence of establishing and maintaining exceptional client relationships that fuel growth
  • Confident communicator, friendly, enthusiastic, comfortable talking to stakeholders of all levels on the phone, email or face-to-face
  • Excellent time-management, able to prioritize key tasks, manage multiple conversations whilst never letting an opportunity slip
  • Knowledge of, or interest in, Accessibility, Diversity, Inclusion, and the Digital world
  • Experience of working in SAAS/Tech start up is highly desirable

Location

Hybrid working set-up.

  • real culture & working environment
  • Paid vacation including Federal Holidays
  • Excellent benefits package

Benefits

  • Health insurance
  • Holidays
  • 11% Superannuation

Schedule

  • 8 hour shift
  • Monday to Friday

Taken from Recite Me's own posting, last seen live on 4 Nov 2026.

Apply on Recite Me (shows the role here)

The application

Your details and CV, then 5 questions.

Have readyCVCover letter (optional)
  1. 1.
    Do you have right to work in the UK?Yes or no
  2. 2.
    Do you have any visa requirements?Yes or no
  3. 3.
    ABC - Always Be Curious - you are always asking the right questions of prospects, colleagues and yourselfYes or no
  4. 4.
    Consistent record of hitting targets and renewing accountsYes or no
  5. 5.
    2 Years Experience in a Customer Success, Account Management, or Customer Service role?Yes or no

From Recite Me's apply page, checked 4 Nov 2026.

About Recite Me

Sells a website accessibility toolbar, an accessibility checker, PDF remediation, audits and training to organizations that must make their sites usable by disabled visitors and compliant with accessibility law.

Pay schedule: Base salary plus uncapped commission for SDRs and closers; US hires get 401(k) matching and health, dental, vision and life cover, Australian hires 11% superannuation, and UK hires a pension, healthcare and 10 days a year of reduced-hours remote working.

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