Customer Success Representative - German Speaking

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Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com .

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

We are hiring a Cloud Customer Success Representative to support our German Partners. They will have her/his mind focused on customer experience to propel recurring revenue generation, retention, and securing some of our most strategic vendor lines. The successful candidate is a committed self-starter who loves helping partners optimize and accelerate their path to success.

This position will be in the Barcelona.

Ingram Micro is a fast-paced business with an entrepreneurial mentality within the foundation of a Fortune 100 company, and we’re inviting someone to make an impact who is ready to deliver and collaborate in the development of strategic customers in the region within a stellar customer success team. This role reports to the Manager of European Customer Success CoE.

Key responsibilities

• Ensure partners receive best customer experience possible.
• Act as the Ingram Micro Cloud initial point of contact accounts in an aligned territory
• Ensure partners are regularly engaged, updated, upskilled on new Ingram vendors and offerings to encourage a ‘never lose a subscription’ approach.
• Contribute to the development of the hub, service desk processes and procedures, to provide timely onboarding, resolution on issues and customer success.
• Support partners awareness of customer success methodologies so they can drive a customer success strategy within their own business
• With proactive engagement, serve as the Voice of the Partner by soliciting and presenting business feedback to sales, vendor management and finance teams.
• Collaborate and share best practices amongst team members to continuously improve customer experience, increase revenue, customer retention and growth.
• KPI’s for the role are ongoing partner NRR within the aligned territory.
• Contribute to and lead the delivery of platform adoption with our clients as part of the value proposition

What you'll bring

• Must have excellent verbal and written communication skills, as well as excellent analytical and problem-solving skills.
• Sales skills with customer focus oriented
• Minimum of 1-2 years’ experience in sales, account management, consulting or customer success.
• Bachelor’s degree or relevant additional experience in related field.
• Ability to balance attention to detail with expeditious execution and a passion for driving exceptional customer experience.
• Previous experience troubleshooting and ability to work through ambiguity and thrive in a rapidly changing business environment.
• A quick learner, who can think on their feet with experience working in a fast paced, dynamic, ever-changing environment.
• Ability to enlist the support of others and gain commitments to actions and timelines.
• A self-starter, high-achiever who works extremely well with others in a team-oriented environment.
• Competitive, ethical, refuse-to-lose attitude, strong work ethic, team building and influencing skills.
• Previous experience working on SaaS, IaaS or general Cloud technology is a plus.
• Must be energetic, bold, and ambitious to execute on Ingram Micro Cloud strategic objectives.
• Excellent written English and native in German

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