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Customer success

Customer Success Specialist

EarthCam logoEarthCam$55,000/yrUpper Saddle River, United StatesFull-timeListed 2w ago
Apply on EarthCam (shows the role here)Before you apply: what we know about EarthCam

At $55,000/yr, this role pays less than the middle Customer Success opening on the board today ($143k/yr); the usual band for that kind of seat is $113k–$252k/yr.

The posting

Who We Are

EarthCam is a global leader in webcam technology that gives construction teams real-time visibility into their jobsites - anytime, anywhere. Our solutions support project monitoring, documentation, promotion, and jobsite security across construction projects worldwide.

Our platform delivers live video, time-lapse recordings, progress tracking, and site security, powered by smart AI tools that turn visual data into useful insights for better decision-making. Since creating the first construction webcam in 1996, EarthCam has been trusted on major projects like One World Trade Center, SoFi Stadium, and the Panama Canal Expansion, and integrates with tools such as Procore, Autodesk, and Bentley.

We’re a collaborative, hands-on team that builds our technology in-house and works closely across departments to solve real problems for real users.

Job Description

EarthCam is seeking a Customer Success Specialist to manage and support assigned customer accounts. This role focuses on driving customer satisfaction, product adoption, retention, and growth within existing accounts.

The position requires proactive outreach, structured follow-up, and the ability to identify opportunities for expansion. This is not a passive support role - it requires initiative, accountability, and consistent customer engagement.

Responsibilities

  • Manage assigned customer accounts from onboarding through renewal
  • Conduct proactive outreach via phone, email, and virtual meetings
  • Drive product adoption and ensure customers are using key features
  • Monitor account health and escalate churn risks early
  • Respond to customer inquiries and coordinate issue resolution
  • Work closely with Sales, Technical Support, and Product teams
  • Maintain accurate CRM documentation and account records
  • Follow established processes and meet team KPIs
  • Support renewal and expansion conversations
  • Participate in ongoing product and process training

Who You Are

  • A clear and professional communicator who is comfortable leading customer conversations
  • Proactive and organized in managing follow-ups and account activity
  • Comfortable conducting outreach rather than waiting for inbound requests
  • Solutions-oriented and calm when addressing customer concerns
  • Detail-oriented and accountable for results
  • Able to manage multiple accounts simultaneously
  • Team-oriented but capable of working independently

Qualifications

  • 2+ years in Customer Success, Account Management, or a client-facing role
  • Experience managing multiple accounts simultaneously
  • Strong phone and written communication skills
  • Experience working with SaaS platforms preferred
  • Comfortable using CRM systems and ticketing tools
  • Bachelor’s degree preferred

What We Offer

At EarthCam, we believe great work starts with feeling supported, valued, and inspired. We offer a competitive compensation package and a people-first environment where innovation, growth, and collaboration thrive.

Our benefits include

  • Salary starting at $55,000 annually and performance-based bonuses
  • 100% company-paid health insurance (single coverage)
  • Dental and Vision insurance
  • 401(k) plan with generous company matching
  • Paid time off plus paid holidays
  • Complimentary breakfasts, lunches, and snacks
  • Team events, BBQs, and our annual company Olympics

We’re proud to foster an energetic, entrepreneurial workplace where your ideas matter and your career can grow.

Recruitment Fraud Disclaimer

EarthCam is committed to maintaining a transparent and secure recruitment process. EarthCam communicates with candidates exclusively using EarthCam email addresses and extends job offers solely by telephone. For more information about the EarthCam recruitment process and avoiding fraudulent job offers, please click here.

https://www.earthcam.net/about/careers/recruitmentfraud/

Taken from EarthCam's own posting, last seen live on 2 Nov 2026.

Apply on EarthCam (shows the role here)

The application

Your details, then 7 questions (3 written).

Have readyPhoto (optional)CV (optional)Cover letter (optional)
  1. 1.
    HeadlineShort answer · optional
  2. 2.
    EducationShort answer · optional
  3. 3.
    ExperienceShort answer · optional
  4. 4.
    SummaryWritten answer · optional
  5. 5.
    Where are you located? (State and Town)Written answer
  6. 6.
    Can you commute to Upper Saddle River NJ and be onsite 5 days a week?Yes or no
  7. 7.
    Why should we hire you?Written answer

From EarthCam's apply page, checked 2 Nov 2026.

About EarthCam

Jobsite cameras with live streaming, time-lapse, security monitoring and AI visual-data software, sold mainly to construction firms and project teams.

Pay schedule: Account executives earn a base plus uncapped commission and a yearly bonus, other roles a base plus performance bonuses, with fully company-paid single health cover, dental and vision, a matched 401(k) and free breakfasts and lunches.

EarthCam's sales postings, in full Live feed of EarthCam openings The EarthCam company page

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