Customer Success Specialist

Why GLS?

Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That’s what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs.

People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly , driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar.

Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!

Benefits: GLS offers the below great benefits for your amazing work!

o Competitive base pay and performance bonuses, dependent on role

o Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability

o 401K with employer match and 100% immediate vesting

o Paid Time Off (PTO) and paid company holidays to help you balance work and personal life

o Paid Volunteer Time Off (VTO) Annually

o Tuition Reimbursement

o Parental Leave

o Business casual work environment

What does it mean to be a Customer Success Specialist with GLS?

Launch your career in customer success, relationship management, and financial services. As a Customer Success Specialist, you'll build strong partnerships with automotive dealers, provide guidance on financing solutions, and help support their business success. In this role, you'll serve as a trusted resource for our dealer partners while gaining valuable experience in business development, customer success, and auto finance.

How will you drive value within the organization as a Customer Success Specialist?

• Build trusted relationships with dealer partners by providing exceptional service, support, and consistent communication.
• Educate dealers on our financing programs and serve as a knowledgeable resource to help them navigate opportunities and solutions.
• Collaborate with dealer partners to structure financing solutions that align with both customer and business needs.
• Review credit decisions and provide timely updates, guidance, and support throughout the deal lifecycle.
• Maintain accurate and detailed records of dealer interactions, opportunities, and account activity within CRM and proprietary systems.
• Monitor dealer engagement and identify opportunities to strengthen partnerships and drive mutual success.
• Partner with the Funding team to resolve documentation issues and help ensure a seamless dealer experience.
• Collaborate with cross-functional teams to support dealer relationships and achieve shared business objectives.
• Proactively understand dealer needs and recommend solutions that create long-term value for both dealers and GLS.

What should you already have to be successful as a Customer Support Specialist?

• A self-motivated mindset with strong time management skills and the ability to manage priorities and achieve goals.
• Excellent organizational skills, attention to detail, and the ability to thrive in a fast-paced environment.
• Strong interpersonal and relationship-building skills with the ability to establish trust and rapport with others.
• A willingness to learn quickly, adapt to new challenges, and think critically when solving problems.
• Exceptional verbal and written communication skills.
• Proficiency with Microsoft Office and the ability to learn new systems and technology efficiently.
• A customer-focused mindset with a passion for helping others succeed and delivering a positive experience.
• Interest in relationship management, business development, and financial services.
• A commitment to exemplifying the organization's core values and contributing to a positive team culture.

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Please visit www.glsauto.com for information about our great company and other amazing opportunities

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Family and Medical Leave Act (FMLA)

Equal Employment Opportunity (EEO)

Employee Polygraph Protection Act (EPPA)