Employee Benefits Account Manager

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

We’re looking for an experienced Employee Benefits Account Manager to provide high-quality service and support for group benefits clients. In this role, you’ll partner with clients, brokers, carriers, members, and providers to manage day-to-day benefit administration, resolve service issues, and help deliver an exceptional client experience.

What You’ll Do

• Manage and service a portfolio of group Employee Benefits accounts.
• Participate in client meetings, broker sales calls, employee enrollment meetings, and departmental service meetings.
• Resolve benefit inquiries, enrollment issues, claims concerns, eligibility questions, and carrier premium billing discrepancies.
• Serve as a liaison between clients, carriers, members, and providers to help resolve claims and service issues.
• Investigate and track inquiries and complaints involving carrier claims resolution.
• Intervene when necessary to address delays in claims processing.
• Review and audit enrollment information for accuracy and completeness.
• Respond to client and member inquiries by phone and email in a timely, professional manner.
• Educate clients and members on benefits, eligibility, claims, and coverage-related questions.
• Support the implementation and onboarding of new business.
• Assist with training and development of new Account Managers.
• Stay current on Employee Benefits regulations and requirements, including HIPAA, COBRA, FMLA, and applicable New York State and federal regulations .
• Pursue ongoing professional development and industry knowledge.
• Perform additional duties as assigned.

What You Bring

• Active New York State Life, Accident & Health license required.
• Strong knowledge of Employee Benefits and group insurance administration.
• Excellent written and verbal communication skills.
• Strong customer-service orientation with the ability to build trusted relationships.
• Ability to professionally navigate challenging or sensitive client conversations.
• Strong research, problem-solving, and decision-making skills.
• Ability to work independently, prioritize multiple requests, and exercise sound judgment.
• Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint, along with standard office technology.

Preferred Qualifications

• 3+ years of Employee Benefits customer service or account management experience within an insurance agency, brokerage, or carrier environment.
• Bachelor’s degree in business or a related field, or equivalent professional experience.

Why This Role?

This is a great opportunity for an Employee Benefits professional who enjoys client service, problem-solving, relationship building, and becoming a trusted resource for clients. You’ll have the opportunity to grow your expertise while working in a culture that values initiative, collaboration, and professional development.

Pay Range

31.25 - 40.87 Hourly

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

Recruiting Vendor Disclosure Statement

Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.