Inside Sales HPE

Job Description

Sales administration and inside sale requirements and responsibilities:

· end-to-end order processing and invoicing;

· customer interface for all types of administrative inquiries (lead-times, stock availability, order statuses, account statements etc)

· B2B portal maintenance

· be up-to-date with sales actions, promotions which are running and keeping partners informed about it

· handling customer returns, RMAs, missing parcels

· be able to send basic price offers to partners

· preparing vendor related reports (weekly sales out reports, claims reports etc)

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Inside Sales Representative

Your Opportunity at Ingram Micro

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts.

Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart.

Here, purpose starts with you, creating impact through ownership, accountability, and results that move our business, partners, and customers forward.

The Opportunity

As an Inside Sales Representative, you'll play a critical role in driving business growth by building relationships with customers, identifying sales opportunities, and delivering technology solutions that help organizations succeed. Working closely with vendor, partner, and sales teams, you'll manage a portfolio of accounts while contributing directly to revenue growth and customer satisfaction.

Top success factors

· Strong customer focus and relationship-building skills

· Ability to independently manage opportunities and deliver results

· Commercial acumen combined with a proactive and solution-oriented mindset

The Impact You'll Make

As the Inside Sales Representative, you will help customers navigate today's rapidly evolving technology landscape while contributing to the growth of Ingram Micro's business across the Czech market.

You will

· Develop and maintain strong relationships with existing customers while identifying opportunities to expand business and increase revenue.

· Manage the end-to-end order processing lifecycle, including order entry, tracking, invoicing, and ensuring accurate execution.

· Serve as the primary customer contact for administrative inquiries, including lead times, product availability, order status updates, account statements, and general account support.

· Prepare and provide basic quotations and pricing offers to business partners in a timely and professional manner.

· Maintain and update the company’s B2B portal, ensuring accurate data and a seamless customer experience.

· Stay informed about current sales initiatives, vendor promotions, and special programs, proactively communicating relevant opportunities to partners.

· Handle customer returns, RMAs, claims, and missing parcel inquiries while ensuring a positive customer experience.

· Prepare and distribute vendor-related reports, including weekly sales-out reports, claims reports, and other business performance analyses.

· Collaborate with vendor, marketing, and technical teams to provide tailored solutions that address customer needs.

· Analyze customer requirements, market trends, and sales performance data to identify growth opportunities and support business objectives.

The Expertise You'll Bring

You may be a great fit if you

· Have experience in inside sales, order management, customer service, sales support, account coordination, or a similar customer-facing role.

· Demonstrate strong communication, negotiation, and relationship-building skills in Czech and English.

· Have experience handling customer inquiries, quotations, order processing, invoicing, and administrative sales activities.

· Are comfortable working with ERP, CRM, and B2B portal systems while maintaining a high level of accuracy and attention to detail.

· Possess strong organizational skills and can effectively manage multiple priorities in a fast-paced environment.

· Thrive in a target-driven environment and proactively seek opportunities to improve customer satisfaction and business results.

· Demonstrate strong analytical skills and are comfortable preparing reports and working with sales-related data.

· Have a customer-first mindset, excellent problem-solving abilities, and a proactive approach to identifying and resolving issues.

The Growth You'll Experience

· The opportunity to build a rewarding sales career within a global technology leader.

· Exposure to world-class technology vendors, innovative solutions, and emerging market trends.

· Ongoing learning and professional development opportunities designed to support your career growth.

· A collaborative, supportive, and high-performance culture where your contributions are recognized and valued.

· A hybrid working environment that promotes flexibility, teamwork, and work-life balance.

Joining Ingram Micro means being part of a company where integrity, responsibility, and talent are celebrated, ensuring your long-term success in an ever-evolving industry.

Take the next step in your career journey with a role designed to help you grow and succeed. Our commitment to inclusion helps us build stronger teams, better ideas, and a workplace where everyone can thrive.

Let's shape tomorrow.

Your ambition empowers tomorrow's technology, today.