Inside Sales Representative

Who We Are

O'Dell HVAC Group is a well-established HVAC equipment representative, partnering with engineers, building owners, and contractors throughout Canada. Our success is fueled by our people-first culture, where teamwork, innovation, and professional growth are at the core of everything we do.

Our culture is shaped by our values:  Operationally Nimble , Driven to Win , Everyone Cares, Let's Be Curious, and Leverage Collaboration . These values guide how we work together, solve problems, support our customers, and grow as a team.

About the Role

We are seeking an Inside Sales Representative to join our  Sales team in our Ottawa - Nepean Office . Reporting to the Regional Sales Manager, you will support the sales process by responding to customer inquiries, preparing quotations, coordinating project opportunities, and working closely with customers, vendors, engineers, and internal teams. You will play a key role in ensuring opportunities progress efficiently from initial inquiry through order fulfillment while delivering exceptional customer service.

Salary Range: $65,000-$75,000 annually, plus a comprehensive benefits and total rewards package.

What You'll Be Doing

• Respond to customer inquiries and provide product, pricing, and lead-time information.
• Prepare accurate and competitive quotations, including support for special pricing requests and bid-spec tenders.
• Follow up on quotations and sales opportunities to support conversion and customer responsiveness.
• Coordinate opportunities from initial inquiry through to successful order entry, ensuring a smooth handoff to Project Coordinators and Project Managers.
• Liaise with customers, vendors, engineers, and internal teams to confirm project requirements and support project success.
• Review project specifications and drawings to assist with product selection and pricing.
• Track opportunities, timelines, and customer requirements, proactively identifying and escalating risks as needed.
• Maintain accurate and up-to-date information within ERP and CRM systems.
• Support the preparation of technical submittals, documentation, and drawing packages.
• Communicate proactively with customers regarding order status, lead times, and product details.
• Manage multiple priorities and respond effectively to urgent requests in a fast-paced environment.
• Contribute to continuous improvement initiatives and support overall team efficiency.
• Other responsibilities as assigned.

What You Bring

• Post-secondary education in Business, Engineering Technology, or a related field, or an equivalent combination of education and experience.
• Minimum of two (2) years of experience in inside sales, sales support, project coordination, or a related role.
• Experience within the HVAC, construction, mechanical, or building services industry is considered an asset.
• Strong proficiency in Microsoft Office (Word, Excel, Outlook, Teams), with experience using ERP and CRM systems; NetSuite experience is an asset.
• Ability to read and interpret technical drawings and specifications is an asset.
• Experience working with contractors, vendors, engineers, and customers.
• Experience preparing quotations, estimates, or supporting complex sales processes.
• Ability to communicate in both English and French is considered an asset.
• Excellent organizational and time management skills with the ability to manage multiple priorities simultaneously.
• High attention to detail and accuracy.
• Strong written and verbal communication skills.
• Customer-focused mindset with a commitment to delivering exceptional service.

Why Work for O'Dell HVAC Group?

At O'Dell HVAC Group, we believe great work starts with a great employee experience. We’re committed to creating an environment where our people can grow, contribute, and enjoy being part of the team.

• Competitive Compensation & Profit Sharing – Your contributions matter, and we believe in sharing in our success.
• Comprehensive Benefits – Employer-paid health and dental coverage to support you and your family.
• Health & Wellness Spending – Additional flexibility to support your individual health and wellness needs.
• RRSP Program – A plan that grows with you! We’re here to help you plan and invest in your financial future through increasing employer contributions and long-service rewards.
• Learning & Career Development – Opportunities to build your skills, expand your knowledge, and grow your career, supported by our tuition reimbursement program.
• Paid Holiday Shutdown – Extra time to recharge and enjoy the holiday season.
• Summer Fridays! – Start your summer weekends a little earlier.
• A Collaborative, People-First Culture – Work alongside people who share knowledge, solve problems together, and genuinely care about the success of their teammates.

Use of AI in Our Recruitment Process

At O'Dell HVAC Group, we may use AI-powered tools to support our recruitment process and improve efficiency, allowing our team to focus on what matters the most - getting to know our candidates. While AI may be utilized, all hiring decisions are made by our HR and management teams.

Accessibility Commitment

At O’Dell HVAC Group, we’re all about building a workplace where everyone can thrive. We’re committed to fostering an inclusive, accessible environment in line with the Accessibility for Ontarians with Disabilities Act (AODA).

If you need accommodations during the hiring process or on the job, please contact us. We believe that accessibility isn’t just a requirement; it’s part of creating a great place to work for everyone. For any accommodation requests or questions, reach out to Human Resources.

This job posting is for an existing vacancy.