Inside Sales Specialist

About NCR

NCR Voyix Corporation (NYSE: VYX) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR Voyix is headquartered in Atlanta, Ga., with 14,000 employees globally. NCR Voyix is a trademark of NCR Voyix Corporation in the United States and other countries.

Responsibilities

As an Inside Sales Specialist, you will be one of the primary points of contact for our clients and internal teams, ensuring client needs are met and their expectations exceeded. You will play a critical role in driving client satisfaction, retention, and advocacy. Nurturing client relationships through effective communication via calls and emails. Providing guidance to clients, both reactively and proactively, supporting their needs and business requirements. Show agility and quick thinking to address client concerns, resolve issues efficiently and effectively, and collaborate on projects with internal teams to deliver positive client outcomes. Deep customer empathy is a very important characteristic when working with our customers. We need to address a myriad of questions that come to us with different levels of complexity from both customers and internal source and must be able to drive for the fastest resolution to ensure our customers’ happiness.

Essential daily and weekly duties and responsibilities

• Work with Account Executives to deliver Revenue and New Orders through quoting, communication to existing customer, organization of priorities for existing customer, and invoicing
• Focus on Accounts receivable, customer support, Renewals, services to ensure timely receivables.
• Maintain customer heat map, customer org map, customer priorities, and detailed SFDC optimization.
• Develops and manages customers activities and internal teams providing vision and direction needed to execute operating plans.
• Participates in organizational design work to continuously assess program strengths, while identifying areas for improvement client engagement process.
• Collaborates with support teams and corporate staff regarding issues and projects relevant to operational support and client experience.
• Owns the internal communication with all stakeholders, ensuring effective client communications.
• Ensures curriculum and interventions are in alignment.
• Manages programmatic schedule and services to ensure the efficiency and efficacy of client progression.
• Identifies and implements best practices to increase overall operational effectiveness.
• Facilitates team and interdepartmental training and meetings, to maintain precise process flow and ensure consistency of services.
• Produces reports of program status throughout the client’s life cycle.

Position Requirements

• Demonstrated success in working with teams and driving results to achieve targets.
• Strong relational skills to positively communicate with people from diverse backgrounds and experiences.
• Background with operational effectiveness, including navigating ambiguity, budgeting exercises, and meeting operational objectives.
• Experience identifying, innovating, and implementing best practice techniques and interventions.
• Communication skills that create positive impact and engagement (written, verbal and presentations)

Qualifications

• Preferred to have 2 years of experience in a professional setting.
• Experience in MSFT Excel, Word, PowerPoint, and CRM tools (preferably Salesforce).
• Strong problem-solving abilities and adaptability.
• Proactive and self-motivated mindset with a passion for delivering an exceptional client experience.
• Proficiency in virtual communication tools such as MSFT Teams or Zoom.
• Thrives in a fast-paced environment that believes in accountability and continuous improvement.
• Detail oriented with ability to identify potential issues, recommend and implement resolution plans
• Ability to multi-task; high energy; strong sense of ownership; strong sense of urgency; ability to improvise; good problem-solving skills; ability to respond in a crisis; ability to rally a team; proven leadership skills

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR Voyix's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the NCR Voyix preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes.