Inside Sales Specialist - Canada

À propos de NCR

NCR Corporation (NYSE : NCR) est un chef de file dans la transformation, la connexion et l’exploitation de plateformes technologiques pour les services bancaires autogérés, les magasins et les restaurants. NCR a son siège social à Atlanta, en Géorgie, et emploie 38 000 personnes mondialement. NCR est une marque de commerce de NCR Corporation aux États-Unis et dans d’autres pays.

Responsibilities

As a Inside Sales Specialist, you will be one of the primary points of contact for our clients and internal teams, ensuring client needs are met and their expectations exceeded. You will play a critical role in driving client satisfaction, retention, and advocacy. Nurturing client relationships through effective communication via calls and emails. Providing guidance to clients, both reactively and proactively, supporting their needs and business requirements. Show agility and quick thinking to address client concerns, resolve issues efficiently and effectively, and collaborate on projects with internal teams to deliver positive client outcomes. Deep customer empathy is a very important characteristic when working with our customers. We need to address a myriad of questions that come to us with different levels of complexity from both customers and internal source and must be able to drive for the fastest resolution to ensure our customers’ happiness.

Essential daily and weekly duties and responsibilities

• Work with Account Executives to deliver Revenue and New Orders through quoting, communication to existing customer, organization of priorities for existing customer, and invoicing
• Focus on Accounts receivable, customer support, Renewals, services to ensure timely receivables.
• Maintain customer heat map, customer org map, customer priorities, and detailed SFDC optimization.
• Develops and manages customers activities and internal teams providing vision and direction needed to execute operating plans.
• Participates in organizational design work to continuously assess program strengths, while identifying areas for improvement client engagement process.
• Collaborates with support teams and corporate staff regarding issues and projects relevant to operational support and client experience.
• Owns the internal communication with all stakeholders, ensuring effective client communications.
• Ensures curriculum and interventions are in alignment.
• Manages programmatic schedule and services to ensure the efficiency and efficacy of client progression.
• Identifies and implements best practices to increase overall operational effectiveness.
• Facilitates team and interdepartmental training and meetings, to maintain precise process flow and ensure consistency of services.
• Produces reports of program status throughout the client’s life cycle.

Position Requirements

• Demonstrated success in working with teams and driving results to achieve targets.
• Strong relational skills to positively communicate with people from diverse backgrounds and experiences.
• Background with operational effectiveness, including navigating ambiguity, budgeting exercises, and meeting operational objectives.
• Experience identifying, innovating, and implementing best practice techniques and interventions.
• Communication skills that create positive impact and engagement (written, verbal and presentations)

Fluent in French and English

• Preferred to have 2 years of experience in a professional setting.
• Experience in MSFT Excel, Word, PowerPoint, and CRM tools (preferably Salesforce).
• Strong problem-solving abilities and adaptability.
• Proactive and self-motivated mindset with a passion for delivering an exceptional client experience.
• Proficiency in virtual communication tools such as MSFT Teams or Zoom.
• Thrives in a fast-paced environment that believes in accountability and continuous improvement.
• Detail oriented with ability to identify potential issues, recommend and implement resolution plans
• Ability to multi-task; high energy; strong sense of ownership; strong sense of urgency; ability to improvise; good problem-solving skills; ability to respond in a crisis; ability to rally a team; proven leadership skills

Les offres d’emploi sont conditionnelles au respect des critères de présélection applicables à l’emploi.

Déclaration TEE

L'engagement de NCR envers la diversité et l'égalité des chances en matière d'emploi est intégré à nos valeurs communes. Tous les candidats qualifiés seront pris en considération pour un emploi sans distinction de sexe, d'âge, de race, de couleur, de croyance, de religion, d'origine nationale, de handicap, d'orientation sexuelle, d'identité de genre, de statut d'ancien combattant, de service militaire, d'informations génétiques ou de toute autre caractéristique ou conduite protégée par la loi. NCR s'engage à être une entreprise inclusive à l'échelle mondiale où toutes les personnes sont traitées équitablement, reconnues pour leur individualité, promues en fonction de leurs performances et encouragées à s'efforcer d'atteindre leur plein potentiel. Nous croyons en la compréhension et le respect des différences entre toutes les personnes. Chaque individu chez NCR a la responsabilité continue de respecter et de soutenir un environnement diversifié à l'échelle mondiale.

Déclaration aux agences tierces

À TOUTES les agences de recrutement : NCR n'accepte que les CV des agences figurant sur la liste des fournisseurs privilégiés de NCR. Veuillez ne pas transmettre de curriculum vitae à notre système de suivi des candidats, aux employés de NCR ou à toute installation de NCR. NCR n'est pas responsable des frais ou charges associés aux CV non sollicités.