Microsoft Inside Account Manager - Public Sector

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

****

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The Microsoft Inside Account Manager serves as the primary point of contact for customer interactions, facilitating communication between Outside Sales, customers, and SHI's internal departments. This role involves creating pricing quotes, managing large customer deals, and providing order updates while delivering excellent customer service and support. The Inside Account Manager must demonstrate effective communication, problem-solving, and organizational skills to maintain strong customer relationships and support sales initiatives.

This position is required to report to the SHI Somerset NJ office location on a hybrid schedule as determined by SHI management.

Role Description

• Represent SHI as the primary contact for customer interactions.
• Act as a liaison between Outside Sales, customers, and SHI internal departments.
• Provide excellent customer service and support to both customers and the outside sales team.
• Create pricing quotes for IT requirements, including hardware, software, renewals, and services.
• Engage in large customer deals, manage deal registration, and track progress using the CRM tool.
• Provide sourcing, product quotes, pricing, and information to the outside sales team.
• Enter purchase orders and provide order status updates to Outside Sales and customers.
• Participate actively in team meetings with managers for updates and changes.
• Set up conference calls between Outside Sales, customers, vendors, and internal teams.
• Proactively resolve issues related to product returns, invoicing questions, and customer concerns.

Behaviors and Competencies

• Communication: Can communicate simple ideas and information clearly.
• Follow-Up: Can demonstrate a willingness to follow up on tasks and responsibilities when reminded or prompted.
• Time Management: Can understand the importance of time management and strives to prioritize tasks to meet deadlines.
• Detail-Oriented: Can demonstrate an ability to follow instructions and complete tasks as assigned.
• Organization: Can maintain a clean and organized workspace and follow simple organizational systems when assigned.
• Problem-Solving: Can demonstrate a willingness to address and resolve problems when they arise.
• Critical Thinking: Can understand and identify the strengths and weaknesses of an argument.
• Adaptability: Can demonstrate a willingness to accept feedback and adjust to new tasks or changes in the workplace.
• Teamwork: Can understand the importance of teamwork and is developing the ability to contribute effectively to team efforts.

Skill Level Requirements

• Ability to grow existing customer relationships - Basic
• Ability to learn new concepts and processes quickly - Basic
• Proficiency in account management - Basic
• Ability to excel in a team selling environment - Basic
• Proficiency in stakeholder management - Basic

Other Requirements

• Completed Bachelor’s Degree with a 3.0 cumulative GPA, or experience in a Customer Service role in a corporate or office setting preferred

The base salary range for this position is $45,000 - $65,000. The estimated on-target earnings, or OTE, which includes a base salary and bonus, are $55,000 - $85,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status