Operations & Engagement Coordinator, Agency Development & Sales Strategy

About the Team

The mission of the Agency Development & Sales Strategy team is to leverage agencies as our next big source of incremental revenue growth. Our strategy is to create the conditions for our Sales Organization to drive more revenue from agency partners. Our approach is threefold: drive demand by changing perceptions; enable commerce by reducing friction and creating incentives; and standardize ways of working in order to scale. As a small but growing team, we have outsized impact by leveraging other internal teams, including Industry Marketing, Sales, Revenue Operations, and Programmatic Ops.

About the Role

You will report to the Associate Director, Agency Development & Sales Strategy. This role is based in our New York office and follows a hybrid work schedule.

As the Operations & Engagement Coordinator, you will support the operational core of the team. You will help execute day-to-day processes, coordinate projects, and manage logistics that enable successful, long-term partnerships with advertising agencies, with a particular focus on agency-facing activations. You will ensure that information, timelines and logistics stay aligned. You will assist in setting up and maintaining internal systems and workflows that translate strategy into successful agency partnership.

This role is ideal for a highly organized professional with strong project coordination skills, attention to detail, and an interest in agency partnerships, engagements, and media. Success in this role is defined by reliable execution, clear communication, and the smooth, scalable operation of our processes.

Change agency perceptions of The Times

Agency Engagements: Support the planning and coordination of agency-specific engagements (e.g., Lunch & Learns, leadership gatherings, summits); managing logistics, invitations, venue and vendor coordination, materials preparation, and day-of execution

Scheduling: Maintain an event calendar, track deadlines, manage checklists, coordinate internal stakeholders (Sales, Marketing, Research, Creative), and ensure follow-up actions and reporting are completed on time

Outbound Communications: Help create external-facing materials – such as competitive reports and presentation decks – to strengthen agency relationships

Enable commerce by reducing friction and creating incenti ves

Agency Partnerships: Support the development and execution of revenue-generating deals with agency partners (e.g., tracking deliverables, updating status docs, coordinating approvals)

Strategic Implementation:Support the roadmapping, scoping and executing of strategic initiatives and work streams aligned with team goals

Prioritization and Planning: Coordinate with Sales, Revenue Operations, and Programmatic teams to identify opportunities, propose priorities, and ensure alignment on agency engagement strategies

Standardize ways of working in order to scale

Workflows: Help design and refine workflows and processes that streamline repeated tasks and external-facing materials, using AI-driven tools and automations where possible

Industry Research: Monitor industry trends and agency needs, collaborating with Sales Ops and Measurement teams to generate insights that enhance The Times' value proposition.

Lifecycle Support: Support the lifecycle of projects by helping to organize information, schedule meetings, capture notes and action items, and follow up with stakeholders to keep work moving

Accountability: Use and help maintain tools and processes (e.g., CRM and reporting dashboards) required to associate our engagement efforts with real traction with agencies (e.g., RFPs, IOs)

Basic Qualifications

• 1+ years of experience in operations or project coordination, event planning, business strategy support, business development support, or a related field.
• Experience coordinating events or programs (professional, academic, or extracurricular), including logistics and communication with participants
• Experience working collaboratively across teams and build positive working relationships
• High attention to detail and willingness to roll up your sleeves on both administrative and project-based work

Preferred Qualifications

• 1+ years of experience in Media, Advertising, Media Agencies, or Tech
• 1+ years experience with project management software tools (e.g., Monday.com, Coda)
• Comfort working with data in spreadsheets and basic reporting tools; familiarity with CRM systems (e.g., Salesforce)

REQ-020851

Additional Compensation and Benefits

For roles in the U.S., dependent on your role, you may be eligible for variable pay, such as an annual bonus and restricted stock. Benefits may include medical, dental and vision benefits, Flexible Spending Accounts (F.S.A.s), a company-matching 401(k) plan, employee stock purchase plan, paid vacation, paid sick days, paid parental leave, tuition reimbursement and professional development programs.

For roles outside of the U.S., information on benefits will be provided during the interview process.

The annual base pay range for this role is between

$60,000 - $68,000 USD

Candidate Use of GenAI Tools

We’re excited to learn more about you and your experience. To keep our hiring process as fair and authentic as possible, we ask that you submit your own work and not use GenAI tools to generate substantive content during the application and interview process.

If you’re an engineering candidate, we’ll let you know what specific GenAI tools you are permitted to use for your technical assessment.

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