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Customer success

Partner Success Manager (Midwest - Remote)

Tutored by Teachers logoTutored by Teachers$90,000–$110,000/yrRemote from United StatesFull-timeListed 1mo ago
Apply on Tutored by Teachers (shows the role here)Before you apply: what we know about Tutored by Teachers

Taken at the midpoint of its range, $100,000/yr, this role pays less than the middle Customer Success opening on the board today ($141k/yr); the usual band for that kind of seat is $113k–$253k/yr.

How posted pay is measured.

The posting

About Us

At Tutored by Teachers, we believe that when you put a teacher in front of a student, magic happens. Backed by some of the biggest names in EdTech including GSV, A-Street Ventures, and TMV, we are on a mission to close the opportunity gap and need a strong strategic, data-driven, and results-oriented member of our Customer Success team. This is a remote position, but we are looking for someone who is based in the Midwest to support Midwest districts!If you’re a person motivated by customer happiness and success and are looking to join a mission-driven, growing company, then this role is made for you!

As a Partner Success Manager you will

  • Serve as a strategic partner to district and school teams, ensuring program success and long-term growth
  • Lead onboarding for new clients, setting clear expectations, timelines, and milestones
  • Own and manage your book of business: develop territory plans to support account health, renewals, and expansion opportunities
  • Synthesize client feedback to provide meaningful insights to internal teams & senior management
  • Lead renewal and upsell efforts, identifying opportunities to grow partnerships based on client goals and outcomes
  • Proactively identify at-risk accounts and partner internally to mitigate churn
  • Build trusted, collaborative relationships across internal teams to align on partner needs and deliver seamless client experience

Requirements

  • 3-5+ years experience in Customer Success or Account Management
  • Experience in K-12 education, district and school leadership preferred
  • Strong organizational and project management skills; ability to prioritize strategically
  • Track record of driving positive customer success outcomes: retention, expansion, churn reduction, client advocacy and account lifetime value
  • Experience navigating and resolving client challenges, both internally and externally
  • Willingness to travel up to 40% of work week
  • Commitment to TbT’s mission to close the opportunity gap and promote inclusivity

We currently offer the following benefits

  • Excellent healthcare coverage - we cover 100% of certain health care plans for you and your family!
  • Access to 401k to help save for the future
  • Well-rounded wellness benefits including access to free and low cost mental health resources and support services
  • Fully remote work environment
  • Company-owned laptop
  • Flexible, Discretionary PTO: We offer flexible paid time off that allows employees to take time away as needed, subject to manager approval.

Tutored by Teachers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let us know.

The expected base salary range for this position is $90,000-$110,000.

Where you can sell from

Fully remote, for people based in United States.

Taken from Tutored by Teachers's own posting, last seen live on 5 Nov 2026.

Apply on Tutored by Teachers (shows the role here)

The application

Your details and CV, then 5 questions (3 written).

Have readyCVPhoto (optional)Cover letter (optional)
  1. 1.
    EducationShort answer · optional
  2. 2.
    ExperienceShort answer · optional
  3. 3.
    What is your experience as a district leader and / or K-12 teacher?Written answer
  4. 4.
    What is your experience in Customer Success? What size book of business have you directly and independently managed?Written answer
  5. 5.
    Please let me know what interests you about Tutored by Teachers.Written answer

From Tutored by Teachers's apply page, checked 4 Nov 2026.

About Tutored by Teachers

Live small-group virtual tutoring, summer school, English learner and special education support and interim cover for teacher vacancies, taught by credentialed US teachers and sold to school districts, schools and charter networks.

Pay schedule: Salaried, fully remote employees with 100% of certain health plans covered for the employee and family, a 401(k), unlimited or discretionary paid time off and annual in-person retreats; the SDR is a contractor until converted to full-time.

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