Principal Solution Engineer - Google
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The posting
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
Role Overview
We are looking for a Presales Consulting Engineer with experience in Cisco Contact Center and Collaboration technologies, solution design, and technical presales. The role focuses on developing technical solutions, supporting proposals, and evaluating managed services platforms and observability tools.
Key Responsibilities
- Design technical solutions involving Cisco UCCE and Cisco Collaboration technologies.
- Support presales activities, including RFP/RFI responses, solution documentation, effort estimation, and technical proposals.
- Evaluate managed services platforms for monitoring, alerting, log analysis, and operational insights.
- Collaborate with sales, architecture, and delivery teams to develop scalable and supportable solutions.
- Identify technical dependencies, integration requirements, risks, and opportunities to improve service reliability.
Required Skills
- 5+ years of overall IT experience in contact center, collaboration, cloud, or related technologies.
- Knowledge of Cisco UCCE and Cisco Collaboration technologies, including CUCM, CUBE, SIP, and voice gateways.
- Understanding of technical solution design, integrations, and presales processes.
- Experience in technical documentation, solution estimation, or proposal development.
Good-to-Have Skills
- Experience with Splunk, Datadog, or similar managed services and observability platforms.
- Knowledge of Cisco Webex Contact Center and CCaaS.
- Exposure to Google Cloud, Contact Center AI, and generative AI solutions.
- Cloud architecture experience or certifications, such as Google Cloud Professional Cloud Architect etc.
Taken from TTEC Digital's own posting, last seen live on 13 Nov 2026.
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The application
Your details, then 3 questions.
- 1.Are you at least 18 years of age?Yes or no
- 2.Do you have the requisite education and/or certification for this position as outlined in the job description?Yes or no
- 3.If hired, can you provide proof of identity and eligibility to work in India without sponsorship?Yes or no
From TTEC Digital's apply page, checked 12 Nov 2026.
About TTEC Digital
Designs, builds and runs contact center, CRM and AI customer experience platforms on AWS, Google, Microsoft, Salesforce and NICE for enterprise and public sector clients.
Pay schedule: Salaried employees with an annual incentive program or sales incentive plan on top, plus medical, dental and vision cover, tax-advantaged health accounts, income protection and paid time off named in the US postings.
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