Residential Energy Efficiency Account Manager

Residential Energy Efficiency Account Manager

Remote/Home Office/Field Based | South Carolina

Job Description

To support the launch and delivery of South Carolina’s Home Efficiency Rebates (HOMES) and Home Electrification and Appliance Rebates (HEAR) programs, we are seeking an Account Manager to train, onboard, and manage participating contractors across the state.

This role will focus on helping contractors understand program requirements, rebate processes, documentation standards, eligible measures, customer eligibility, quality expectations, and QA/QC requirements.

The Account Manager will serve as a primary point of contact for contractors, provide field-based support, monitor contractor performance, oversee QA/QC activities, and help ensure program participation aligns with state program guidelines, customer service expectations, and quality standards. This position is ideally based in Columbia, SC, as regular engagement across South Carolina is expected.

Why you will love working here

• Quality of life: Flexible workplace arrangements, work-life balance
• Investment of community: Donation matching, volunteer opportunities
• Investment in you: Tuition reimbursement, 401k matching, Employee Stock Purchase Plan and access to professional development resources
• And many, many more (Ask your recruiter for more details!)

What you will be doing

• Train participating contractors on HOMES and HEAR program requirements, eligible measures, rebate pathways, documentation standards, and customer eligibility guidelines
• Support contractor onboarding, enrollment, and ongoing participation in South Carolina’s state-run home energy rebate programs
• Serve as a primary contractor relationship manager, answering questions, resolving issues, and reinforcing program expectations
• Monitor contractor performance, participation trends, application quality, and adherence to program processes
• Coordinate contractor communications, training sessions, office hours, and program updates to support consistent delivery statewide
• Provide field-based support for contractors, including site visits, installation follow-up, QA/QC oversight, inspection coordination, and issue resolution as needed
• Oversee QA/QC processes by reviewing project documentation, coordinating quality reviews, tracking corrective actions, and supporting contractor compliance with program standards
• Review project documentation and support accurate rebate application submissions in accordance with program guidelines
• Collaborate with program leadership, quality assurance staff, and state program stakeholders to identify contractor needs and improve program delivery
• Prepare summaries, reports, and recommendations related to contractor activity, training needs, market barriers, and program improvement opportunities

What we need you to have (minimum qualifications)

• High School Diploma and 4+ years of related work experience OR Bachelor’s degree 1+ years of related work experience AND 1+ years of experience supporting energy efficiency, residential electrification, utility rebate, contractor management, or related programs
• Experience supporting quality assurance, quality control, inspection coordination, or compliance review activities for energy efficiency, construction, contractor, or rebate programs
• Experience communicating with contractors, trade allies, customers, or program partners in a professional setting
• Ability to travel within South Carolina for contractor meetings, trainings, field support, and program activities

What we would like you to have

• Experience supporting HOMES, HEAR, weatherization, home performance, electrification, or residential energy efficiency programs
• Knowledge of heat pumps, heat pump water heaters, insulation, air sealing, electrical panel upgrades, and other common home energy improvements
• Experience delivering contractor trainings, webinars, office hours, or technical assistance
• Understanding of rebate application workflows, program compliance requirements, QA/QC processes, inspection protocols, corrective action tracking, and customer eligibility documentation
• Familiarity with South Carolina contractor networks, trade associations, utilities, or state energy program stakeholders
• BPI, RESNET, HERS, building science, HVAC, or related energy efficiency credentials

#LI-CC1

#indeed

Bot and Third-Party Applications

Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration . Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact Candidateaccommodation@icf.com for assistance.

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer . Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our  EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email  Candidateaccommodation@icf.com  and we will be happy to assist . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about  workplace discrimination righ t s or our benefit offerings which are included in the  Transparency in (Benefits) Coverage Act.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted . This policy is in place to maintain the integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at  candidateaccommodation@icf.com . We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is

$60,940.00 - $103,598.00

S Carolina Remote Office (SC99)