Sales Concierge
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The posting
Our associates celebrate lives. We celebrate our associates.
Assist Family Service Counselors with interment verifications, memorial blind checks, memorial coordination, and other cemetery service-related responsibilities to ensure families receive professional and compassionate service.
JOB RESPONSIBILITIES
- Meet with families and attend burial and cremation services as required.
- Coordinate with Family Service Counselors and Funeral Directors to arrange the transfer of cremated remains into urns.
- Follow up on memorial renderings, approvals, processing, and timelines to ensure timely completion.
- Conduct independent interment verifications in the cemetery prior to scheduled interments.
- Complete memorial blind checks to ensure accuracy and compliance with cemetery procedures.
- Communicate effectively with cemetery administration, maintenance teams, Family Service Counselors, and Funeral Directors to ensure all services are properly coordinated.
- Assist with other cemetery-related duties as required.
Training and Certification
- Training will be provided on all required processes and procedures, including those outlined in the Family Service Guidebook, Interment Verification Procedures, memorial blind checks, and other applicable cemetery operational standards.
- Employees will be expected to successfully complete all required training and demonstrate competency in these procedures.
Knowledge, Skills & Abilities
- Ability to communicate effectively and professionally with associates, contractors, Funeral Directors, and client families.
- Ability to work independently with minimal supervision while completing assigned tasks accurately and on time.
- Strong organizational skills and attention to detail.
- Ability to identify and resolve routine issues promptly and effectively.
- Ability to adapt to changing priorities and operational requirements.
- Ability to demonstrate compassion, professionalism, and sensitivity when assisting families.
- Ability to work outdoors in all weather conditions.
Pay
- $26.50 per hour and up depending on qualifications and relevant experience.
Postal Code: V5J 1A4
Category (Portal Searching): Sales
Job Location: CA-BC - Burnaby
Taken from Service Corporation International's own posting, last seen live on 13 Nov 2026.
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About Service Corporation International
Funeral, cremation and cemetery services and cemetery property, sold to families at the time of need and as pre-arranged plans, through Dignity Memorial funeral homes and cemeteries across the US, Puerto Rico and Canada.
Pay schedule: Counselors earn commission on top of an hourly minimum for all hours worked, location managers a salary plus monthly commission for beating quota, and SCI Direct regional managers a base salary plus bonus; the postings list medical, dental and vision cover, a 401(k) with match, a health savings account with a company contribution, disability and life insurance and paid sick time.
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