Sales Engineer (New Business Solutions)

About the Role

As a Sales Engineer - New Building Solutions (NEB), you will be responsible for driving new business growth by developing strong customer relationships, identifying sales opportunities, and delivering value-driven solutions that meet customer needs. You will work closely with developers, consultants, architects, and key decision-makers to promote KONE's innovative elevator, escalator, and digital solutions while ensuring sustainable business growth and profitability.

Customer Relationship Management

• Build and maintain strong relationships with developers, consultants, architects, contractors, and other key stakeholders.
• Engage customers early in project planning stages to understand their needs and position KONE solutions effectively.
• Promote KONE's digital and smart building solutions to create additional customer value.
• Identify and develop new business opportunities within assigned territory and customer accounts.
• Collaborate with internal teams to generate leads and cross-selling opportunities.
• Ensure high levels of customer satisfaction and effectively manage customer concerns.
• Maintain accurate customer and opportunity information in CRM systems.

Sales & Business Development

• Generate leads, manage sales opportunities, and secure new orders to achieve sales targets.
• Understand customer requirements and propose suitable technical and commercial solutions.
• Prepare quotations, negotiate contracts, and manage the entire sales cycle through order booking.
• Coordinate with engineering and operations teams to ensure smooth project handovers.
• Monitor market trends, competitor activities, and customer feedback to identify business opportunities.
• Ensure accurate sales forecasting, reporting, and CRM updates.
• Support collection activities and maintain healthy business profitability.

What Success Looks Like

• Achieve sales targets, order intake, and profitability goals.
• Build a strong sales pipeline and maintain high conversion rates.
• Increase customer engagement and expand market share.
• Drive adoption of KONE digital solutions.
• Deliver excellent customer experience and satisfaction.
• Contribute to team success through collaboration and knowledge sharing.

Required Qualifications

• Bachelor's Degree in Engineering, Business, Economics, or a related field.
• Experience in sales, business development, customer service, or account management.
• Familiarity with solution selling and consultative sales methodologies.
• Ability to understand technical products and translate customer requirements into value-adding solutions.
• Strong communication, negotiation, and relationship-building skills.
• Basic proficiency in English and digital tools (CRM, Microsoft Office, etc.).

Preferred Qualifications

• Experience selling technical or engineering-related solutions.
• Knowledge of construction, building systems, elevators, escalators, or related industries.
• Experience working with developers, consultants, architects, or contractors.
• Understanding of digital and smart building technologies.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

At KONE, we believe in fair and competitive pay that recognizes performance and supports employee engagement. Our approach covers a comprehensive total rewards package, including both financial and non-financial benefits. We are committed to fostering a culture of fairness, respect, equity, diversity, and inclusion.

Read more on https://kone.com/global/en/careers.html