Senior Key Accounts Manager

Job Summary

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Senior Key Account Manager/ Key Account Officer to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibility

• Build strong relationships with decision makers/fleet managers/system users and manage of all services related to Key Accounts
• Establish good rapport and trust though proactive engagement
• Understanding client needs and identifying new business opportunities for upselling
• Resolve customers enquiries or issues from all channels, and ensure proper follow-up to the final resolution within the stipulated time frame
• Coordinate with internal teams to deliver solutions that meet client's objectives
• Identify and implement new strategies for increasing customer satisfaction, loyalty and retention by going above and beyond expectation
• Prepare regular reports of progress and forecasts to internal and external stakeholders

Requirements

• Diploma/Bachelor's degree in any field or course or equivalent industry experience
• With minimum 5 years customer service experience, aftersales or account management/ handling existing B2B clients
• Proficient in English
• Excellent communication and interpersonal skills
• Tech-savvy and computer literate
• Team player with a high level of energy and able to work independently
• Willing to work onsite in Kuala Lumpur and can-do fieldwork around Kuala Lumpur and nearby areas.