SMB Account Manager - TikTok

About Aleph

Aleph is a global leader accelerating digital advertising, and fintech solutions across more than 130 high-growth markets. With more than 20 years of experience and strategic partnerships with over 50 of the world's leading digital platforms, Aleph connects media, payments, and local market expertise to enable platforms and businesses to grow and operate globally with speed and compliance. With teams in more than 90 offices worldwide, Aleph combines global scale with deep local execution. Beyond business impact, Aleph drives digital inclusion through its education initiative, Digital Ad Expert, member of UNESCO’s Global Skills Academy.

About the Role

This is a fast-paced, high-energy, hybrid sales and account management role that combines the commercial ownership of a Client Partner with the day-to-day account stewardship of a Client Success Manager. In addition to meeting and exceeding your revenue targets, you’ll help grow Aleph’s advertising business by building a focused, well-prioritized book of high-potential accounts.

What You Will Do

• Drive revenue growth by consistently meeting and exceeding account growth targets.
• Own the full client lifecycle on your own, from sales conversations and onboarding through ongoing success management.
• Take a consultative, solutions-oriented approach with every client.
• Lead ideation sessions and translate client goals into actionable campaign solutions. Run webinars on platform updates and address common client pain points across your markets.
• Execute campaign optimization and analysis using internal tools and dashboards, resolving issues and flagging process improvements along the way.
• Cultivate client relationships, identify upsell opportunities, and drive contract completion and renewals across a high volume of accounts.

What We Are Looking For

• Bachelor’s degree (BA/BS).
• 3+ years of experience in a quota-carrying commercial role.
• Fluency in English and Spanish.
• A solid quantitative background.
• Exceptional communication and presentation skills, high attention to detail, and a proactive mindset for solving problems independently.
• An agile, organized, and methodical work style, effectively balancing priorities across a large account portfolio.

What Will Make Us Really Love You

• You bring genuine sales energy and enthusiasm for growing accounts.
• You have an eye for detail.
• You’re passionate about advertising and ad-tech, and stay current on industry trends.
• You have real tech curiosity: when a new tool shows up, you adopt it, test it, and work it into your routine.
• You think analytically, reading data and pipeline signals to guide your decisions rather than relying on gut feeling.
• You leverage AI for research, briefs, and next steps, then apply your own judgment to personalize and build the relationship.

Why Join Aleph

• Impact: Own the full client lifecycle for TikTok advertisers in Guatemala and see the direct results of your work on your accounts and revenue.
• Growth: Aleph gives its internal talent room to learn, take on bigger scope, and grow together across a global organization.
• Team culture: Join a place of many cultures, perspectives, and talents, where people support each other and communication and partnership come first.
• Market context: Work in an industry that changes constantly, where curiosity keeps you learning and where teams that adopt new tools early get ahead.
• Flexibility: A hybrid setup (2 days per week in the office) that balances collaboration and focus time.

We use Lever, our recruitment management platform, which includes AI-powered features that may assist our hiring team in reviewing applications, analyzing CVs, and identifying relevant qualifications. These tools support, but do not replace, human judgement. All hiring decisions are made by people. For more information about how your personal data is processed, including your rights in relation to AI-assisted processing, please see our Candidate Privacy Policy or contact us at privacy@alephdigital.com .

“Share our similarities, celebrate our differences.” – M. Scott Peck

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