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Account management

Sr. Customer Success Manager (Public Sector & Endpoint Security) - Washington D.C.

Zimperium logoZimperiumRemote from United StatesFull-timeListed 5mo ago
Apply on Zimperium (shows the role here)Before you apply: what we know about Zimperium

The posting

Zimperium® is an industry leader in enterprise mobile security, being the first and only company to provide a complete mobile threat defense system that offers real-time, on device world-class protection against both known and unknown next generation of advanced mobile cyberattacks and malware.

Our MTD and award-winning machine learning-based engine protects against device, network, phishing and application attacks for IOS, Android and Windows devices, using a non-intrusive approach to always protect privacy of users.

As part of our fast growing pace, we are currently looking for a Senior Customer Success Manager . The candidate for this role will manage post-sale Customer relationships including building customer relationships, managing renewals, facilitating expansion opportunities, driving solution adoption & business value, managing escalations and achieving Customer delight. The role requires a blend of strong Customer management experience with a strong technical background.

LOCATION: Washington D.C.

RESPONSIBILITIES

  • Account management - Proactively manage client relationships to ensure renewals, referenceability and facilitate expansion opportunities with sales teams
  • Public Sector Focus - Manage a strategic portfolio consisting of Federal Civilian/Defense agencies and State, Local, and Education (SLED) entities
  • Drive Product Adoption & Demonstrate Business Value - Drive the adoption of Zimperium’s solution within the Customer’s user base and assist the Customer to realize the business value
  • Product & Domain Expertise - Demonstrate strong domain & functional understanding of the solution and be a trusted advisor to the Customer. This includes basic technical skillset to understand architecture; being able to extract & interpret the underlying business data
  • Customer Satisfaction & Risk Management - Maintain a high level of customer satisfaction and be the primary interface to manage risks and escalations
  • Customer Advocacy - Gather Customer’s feedback about products, their use-cases channel them effectively to drive product capabilities
  • Customer Onboarding - Assist the Customer with deployment planning, best practices deployment approach and proactive management of risks to facilitate a smooth and agile rollout of the solution

QUALIFICATIONS

  • B.S. in Computer Science or an equivalent engineering degree
  • 10+ years of experience working with Enterprise software solutions, startup experience desirable
  • 5+ yrs experience in customer success roles, preferably with security companies, managing portfolio of large enterprise and/or Federal customers
  • Self-motivated, strong problem-solving skills with good business acumen. Domain expertise in Mobility & Security is highly desirable
  • Ability to travel

ADDITIONAL RESPONSIBILITIES

  • Collaborate effectively with internal teams – Work closely with Engineering and Product teams in different time zones to address customer issues
  • Roll up your sleeves - Learn everything about the product and how its deployed to ensure you can have in-depth quality conversations with the customer

Where you can sell from

Fully remote, for people based in United States.

Taken from Zimperium's own posting, last seen live on 3 Nov 2026.

Apply on Zimperium (shows the role here)

The application

Your details and CV, then 4 questions.

Have readyCVLinkedIn (optional)GitHub (optional)Website (optional)
  1. 1.
    Do you have at least 10 years experience working in an enterprise software company?Yes or no · optional
  2. 2.
    Do you have at least 3 years of experience in a technical customer success or support role?Yes or no · optional
  3. 3.
    Are you legally authorized to work for any employers in the United States?Yes or no · optional
  4. 4.
    Will you need now or in the future, any type of sponsorship?Yes or no · optional

From Zimperium's apply page, checked 1 Nov 2026.

About Zimperium

Sells mobile threat defense for company and personal phones, tablets and Chromebooks, and protection and testing for the mobile apps businesses publish, to enterprise and government security teams, directly and through resellers, telcos and MSSPs.

Pay schedule: Full-time roles, most worked from a home office and the Tokyo director on-site or hybrid; the postings say nothing about base, commission or benefits.

Zimperium's sales postings, in full Live feed of Zimperium openings The Zimperium company page

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