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Customer success

Strategic Customer Success Manager - West

Doppel logoDoppel$150,000–$190,000/yrSan Francisco, CAListed 3w ago
Apply on Doppel (shows the role here)Before you apply: what we know about Doppel

Taken at the midpoint of its range, $170,000/yr, this role pays more than the middle Customer Success opening on the board today ($143k/yr); the usual band for that kind of seat is $113k–$252k/yr.

The posting

The Role

At Doppel, we focus on building a culture where people feel respected, supported, and trusted to do meaningful work. We value clarity, collaboration, and solving real problems for our customers and teammates.

We are looking for a Strategic Customer Success Manager to manage and grow a portfolio of high-growth customers, ensuring they achieve measurable value from Doppel’s platform. In this position, you will drive adoption, retention, and expansion while acting as a trusted advisor and advocate for your customers.

What You Will Do

  • Own a portfolio of enterprise customers, building strong, trust-based relationships across stakeholders
  • Guide customers through onboarding, adoption, and renewal to ensure consistent value realization
  • Proactively monitor account health, identify risks early, and take action to mitigate churn
  • Drive product adoption through training, enablement, and best practices
  • Partner with Sales to identify and execute on upsell and expansion opportunities
  • Lead customer conversations (including business reviews) that highlight impact, outcomes, and ROI
  • Operate efficiently across a high-volume book of business using scalable processes and tools
  • Collaborate cross-functionally with Sales, Product, and Operations to deliver a seamless customer experience
  • Surface customer feedback and insights to influence product and operational improvements

What We Are Looking For

  • 2–5+ years of experience in Customer Success, Account Management, or a similar customer-facing role in SaaS or cybersecurity
  • Strong ability to manage multiple accounts while prioritizing effectively and driving outcomes
  • Excellent communication and relationship-building skills with both technical and non-technical stakeholders
  • Experience with startup/small companies that have a fast-moving, high-growth environment with evolving priorities
  • Experience with data-driven decision making and account health tracking

Traits that set you apart

  • A proactive problem solver who identifies issues early and takes ownership to resolve them
  • Leads by example - demonstrates accountability, follow-through, and a high standard of execution
  • Resourceful and adaptable, able to navigate ambiguity and find solutions independently
  • Customer-first mindset with a strong sense of urgency and bias toward action
  • Curious and motivated to continuously learn and improve

Candidates must be authorized to work in the territory in which they're working. We are not currently able to sponsor visas.

$150,000 - $190,000 OTE

We are an Equal Opportunity Employer and consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to providing reasonable accommodations to applicants and employees with disabilities. Please let us know if you require any accommodation during the application or interview process, to perform essential job functions, or to access the benefits and privileges of employment.

Salary Range

$150,000 - $190,000 USD

Taken from Doppel's own posting, last seen live on 2 Nov 2026.

Apply on Doppel (shows the role here)

The application

Your details and LinkedIn, then 5 questions.

Have readyLinkedInCV (optional)Cover letter (optional)
  1. 1.
    Will you now, or in the future, require sponsorship (i.e. H-1B visa, etc.) to legally work in the U.S.?Yes or no
  2. 2.
    What are your salary requirements?Short answer
  3. 3.
    Have you worked as a CSM in Cybersecurity before?Yes or no
  4. 4.
    Where are you currently based?Short answer
  5. 5.
    Are you willing to go into the San Francisco office?Yes or no

From Doppel's apply page, checked 2 Nov 2026.

About Doppel

An agentic AI platform that finds and takes down brand and executive impersonation, phishing and scams and trains staff against them, sold to security teams at mid-size and large companies.

Pay schedule: Doppel pays base plus uncapped commission with accelerators (quarterly on the mid-enterprise plan), adds equity, flexible PTO, health, dental and vision cover and parental leave, and requires reps to live in their territory without visa sponsorship.

Doppel's sales postings, in full Live feed of Doppel openings The Doppel company page

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