Strategic Partner Pre-Sales & Customer Success Manager

Viva.com is the first Tech Bank in Europe for businesses, serving 31 countries through its pan-European critical infrastructure for payments & banking services.

Viva.com’s offering spans omnichannel payment acceptance, deposit accounts, card issuing, and a broad suite of financing solutions, providing businesses of all sizes and sectors with the tools they need to operate efficiently, both domestically and internationally, through a single integrated platform.

Viva.com pioneered and leads in Tap on Any Device technology, enabling acceptance on any Android device or iPhone, while connecting directly to all major international and domestic card schemes, local payment systems, and alternative payment methods across Europe.

The Role

The Strategic Partner Pre-Sales & Customer Success Manager supports Global Enterprises, Global Partners, and Local Strategic Accounts throughout the full customer lifecycle - from discovery and solution design to implementation, go-live, adoption, and account expansion.

The role works closely with Business Development Managers, Sales, Technical Solution Architects, Product, and Legal to deliver tailored, scalable solutions and build successful long-term customer relationships.

Key Responsibilities

• Support strategic sales opportunities through discovery, solution design, presentations, demos, proposals, and RFP/RFI responses;
• Understand customer requirements and design end-to-end solutions covering integrations, reporting, reconciliation, and tailored business needs;
• Develop business cases, Business Impact Assessments, project roadmaps, and Statements of Work;
• Manage implementations from onboarding through testing, pilot, and go-live, coordinating internal and customer stakeholders;
• Ensure projects are delivered according to the agreed scope, timeline, quality standards, and dependencies;
• Own post-go-live customer success, driving adoption, retention, satisfaction, and time to value;
• Identify cross-selling, upselling, and account expansion opportunities;
• Lead regular business reviews and provide customers with performance insights and recommendations;
• Provide structured customer and market feedback to Product teams, supporting the development of new features and improvements;
• Document project outcomes, lessons learned, and reusable best practices.

Requirements

• At least 5 years of experience in pre-sales, solution consulting, customer success, implementation, or strategic account management;
• Bachelor’s degree in Technology, Engineering, Business, Finance, or a related field;
• Strong understanding of APIs, system integrations, reporting, reconciliation, and technology-enabled solutions;
• Experience in technical management of enterprise customers or strategic partners, preferably within payments, FinTech, banking, SaaS, or technology;
• Proven experience in project scoping, Statement of Work preparation, implementation, and stakeholder coordination;
• Ability to translate complex business needs into clear functional and technical requirements;
• Strong commercial mindset and experience identifying account growth opportunities;
• Excellent presentation, communication, negotiation, and stakeholder-management skills;
• Strong organisational and project-management skills, with the ability to manage multiple complex initiatives;
• Fluency in English, both written and spoken.

Benefits

💸 Competitive compensation package;

🎯Annual bonus based on your performance and targets’ achievement;

🏥 Private health insurance for you and your family;

💻 Top of the Line tools and equipment;

📚 Career development and regular feedback to develop your skills;

🏃🏽‍♂️ Employee Wellness Program like Daily group sessions led by professional coaches