Account Manager
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The posting
Powtoon is a leading AI-powered visual communication platform trusted by 95% of the Fortune 500 to transform how organisations communicate, train, onboard, and scale knowledge.
From AI-generated video and enterprise branding to interactive avatars and global localisation, Powtoon helps businesses turn complex information into engaging, scalable experiences across the workforce.
As our Enterprise business continues to grow, we are looking for a commercially-minded Account Manager to partner with strategic customers, drive measurable business outcomes, and own retention and expansion across a portfolio of Mid-Market and Enterprise accounts.
This is a strategic, commercially accountable role focused on
- Account management, customer outcomes
- revenue retention
- expansion growth
- executive stakeholder management
- long-term partnership building
You will work closely with Sales, Product, and Leadership teams while acting as a trusted advisor to some of the world’s most recognised organisations.
What You’ll Be Responsible For
- Manage and grow a portfolio of Enterprise and Mid-Market customers
- Build trusted relationships with senior stakeholders across L&D, HR, Internal Communications, Enablement, IT, and Transformation teams
- Deeply understand customer goals, organisational priorities, and success metrics
- Drive onboarding, adoption, engagement, and long-term value realisation
- Lead strategic business reviews focused on outcomes, ROI, and growth opportunities
- Identify and progress expansion opportunities in partnership with Account Executives
- Use customer data and platform insights to proactively drive adoption and reduce risk
- Act as the voice of the customer internally by collaborating closely with Product and Leadership teams
- Help customers scale their use of AI-powered communication and enablement across their organisation
What Makes Someone Successful Here
- You’re commercially minded and genuinely enjoy helping customers succeed
- You’re consultative rather than reactive
- You know how to build credibility with senior stakeholders
- You can uncover business pain points and translate them into growth opportunities
- You combine relationship-building skills with analytical thinking
- You thrive in fast-moving environments where ownership and autonomy matter
- You’re excited by AI, transformation, and the future of workplace communication
What We’re Looking For
- 3–6+ years experience in Customer Success, Account Management, or commercial post-sales roles within B2B SaaS
- Experience owning retention, renewals, or expansion targets
- Comfortable managing Enterprise or strategic customer relationships
- Strong commercial acumen and analytical capability
- Ability to interpret customer usage data and translate insights into action plans
- Strong discovery, presentation, and storytelling skills
- Experience partnering closely with Sales teams on expansion opportunities
- Excellent written and spoken English
Nice to Have
- Experience working with Enterprise L&D, HR, Internal Communications, or Enablement teams
- Experience with AI-enabled, transformation, or communication-focused platforms
- Familiarity with HubSpot, Salesforce, Gainsight, or similar CRM/CS tools
Why Join Powtoon?
- Join a profitable, growing global SaaS company used by millions worldwide
- Work with globally recognised Enterprise customers
- Play a visible role in one of the company’s fastest-growing business areas
- Be part of a collaborative, ambitious, and entrepreneurial culture
- Hybrid working from our Central London office (Aldwych)
- Weekly Deliveroo allowance
- Fully stocked office
- Volunteering initiatives
- CycleScheme
Taken from Powtoon's own posting, last seen live on 14 Nov 2026.
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The application
Your details, then 20 questions (2 written).
- 1.HeadlineShort answer · optional
- 2.EducationShort answer · optional
- 3.ExperienceShort answer · optional
- 4.SummaryWritten answer · optional
- 5.Where are you based?Pick one: 180166 · 180167 · 180168 · 180169
- 6.3-6+ years experience in Customer Success, Account Management, or commercial post-sales roles within B2B SaaSYes or no
- 7.Experience owning retention, renewals, or expansion targetsYes or no
- 8.Comfortable managing Enterprise or strategic customer relationshipsYes or no
- 9.Please elaborate on your experience with renewals and expansions? Specifically, what was your direct role in the process?Written answer
- 10.Strong commercial acumen and analytical capabilityYes or no
- 11.Ability to interpret customer usage data and translate insights into action plansYes or no
- 12.Strong discovery, presentation, and storytelling skillsYes or no
- 13.Able to travel to Central London office at least 3x per week.Yes or no
- 14.Experience partnering closely with Sales teams on expansion opportunitiesYes or no
- 15.Excellent written and spoken EnglishYes or no
- 16.Experience working with Enterprise L&D, HR, Internal Communications, or Enablement teams - an advantageYes or no
- 17.Experience with AI-enabled, transformation, or communication-focused platforms- an advantageYes or no
- 18.Familiarity with HubSpot, Salesforce, Gainsight, or similar CRM/CS tools- an advantageYes or no
- 19.Please state your annual salary expectations range (in GBP)Short answer
- 20.I have an unrestricted right to work in the UK and do not require visa sponsorship.Yes or no
From Powtoon's apply page, checked 9 Nov 2026.
About Powtoon
Software for making animated and AI-generated business videos and presentations (doc-to-video, AI avatars, voiceover, translation, branded templates), sold as self-serve plans to individuals and as enterprise licences to training, HR and communications teams.
Pay schedule: Full-time, quota-carrying roles whose commission terms the postings leave out; the perks named are a weekly Deliveroo allowance, Cyclescheme and volunteering programs.
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