Account Manager

At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.

Department Focus: The Growth team at Deliverect is a dedicated group of proactive and experienced professionals focused on empowering customers to achieve significant growth . By serving as strategic partners, we deeply understand our customers' evolving business needs to offer tailored support and guidance that maximizes the Deliverect platform's potential . We foster strong, long-term relationships, collaborating closely to identify unique opportunities and co-create innovative strategies for their continued success in a dynamic market .

Your Impact

As a Growth Account Manager (GAM) for the SMB/MM segment in North America based in Mexico City, you will play a pivotal role in unlocking the full potential of our existing restaurant partners across the Americas region. Acting as a trusted commercial advisor, you will deeply understand your customers' business needs, driving revenue expansion through upselling, cross-selling add-ons, and optimizing platform adoption. Your dedication to fostering strong, long-term relationships will directly reduce churn and contribute significantly to Deliverect's regional growth and ongoing market success.

This is a full-time, hybrid role with a flexible work schedule, offering 3 days in our Mexico City office and 2 days from the comfort of your home

What you will do

• Manage and grow a portfolio of existing SMB and Mid-Market restaurant accounts, serving as their primary commercial partner to maximize their adoption of the Deliverect platform with strong focus on financial accuracy.
• Actively identify accounts at risk of churn, developing proactive retention strategies and handling objections with resilience to secure long-term contract renewals .
• Drive regional revenue growth by identifying up-sell and cross-sell opportunities, successfully introducing new product features, add-ons, and modules to your account base .
• Conduct regular business reviews with key merchants to analyze current state performance versus future growth potential, ensuring high customer satisfaction and platform ROI .
• Collaborate closely with the Customer Experience and Implementation teams to ensure smooth post-onboarding transitions and quick resolution of ongoing technical or operational hurdles .
• Maintain data-driven precision within our CRM platform (HubSpot, Planhat among others) to ensure clear communication, accurate pipeline forecasting, and effective account management .
• Continuously review and refine account management workflows, sharing insights with the broader team to optimize customer experiences and streamline operational efficiency .

What you will Bring

• 3+ years of experience in B2B SaaS account management, customer success, or solutions consulting, with a proven track record of meeting or exceeding expansion and retention targets .
• Demonstrable experience managing and nurturing relationships with mid-market preferably within the restaurant, food tech, or POS systems landscape .
• Strong commercial acumen with a solutions-driven mindset, highly comfortable driving consultative up-sell discussions and negotiating contract renewals .
• Technical proficiency and inclination to easily learn the world of restaurant digital ordering, APIs, and system integrations to effectively articulate product value .
• Excellent interpersonal and communication skills, with a high degree of empathy and the ability to engage clearly with both technical and non-technical stakeholders .
• Experience working with CRM software (e.g., HubSpot, Planhat) and ticketing systems to manage account pipelines effectively .
• A bachelor's degree in a relevant field or equivalent work experience.
• Fluency in English is required, with strong written and verbal communication skills being essential .

Join Our Innovative Journey

At Deliverect, we're not just building a platform; we're redefining how restaurants and retailers connect with their customers globally. We're looking for agile, ambitious, and resourceful team members who are excited to tackle complex challenges, take calculated risks and contribute to innovative solutions that shape the future of commerce.

What You'll Gain by Joining Us

Invest in Your Growth- ** **We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment.

Solve Meaningful Challenges- ** **Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide.

Drive Innovation-Immerse yourself in a culture where innovation isn't just a buzzword – our weekly releases and new features ensure you're always working on cutting-edge solutions.

Collaborate with a Global Team- ** **Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives.

Be Part of a Unicorn- Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact.

Enjoy Regionally Tailored Rewards-Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you’re supported with what matters most - right where you are.

Our Commitment to Inclusion

We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. We strongly encourage applications from underrepresented groups.

Important Information

• Fluency in English is required, with strong written and verbal communication skills being essential.
• Applicants must possess the legal right to work in the country where the role is based, as we are currently unable to provide financial assistance for relocation or travel.
• Please note that certain roles may require a background check as a condition of employment, and you will be informed of this during the initial screening process.
• We strive for an efficient and objective hiring process. Please be advised that an Artificial Intelligence tool is utilized to assist in the initial screening and assessment of applications based on required skills and qualifications. This process is designed to support our recruiters and does not replace human review.

If you require any accommodations or support during the recruitment process due to a disability, please do not hesitate to contact us at talent@deliverect.com.