Account Manager - Oceania

Revinate is the hotel data activation platform for hotels, groups, resorts, and enterprise brands.

Every hotel has that guest: years of stays, the same room, never skips the spa. But their story sits scattered across the PMS, the booking engine, the spa system, and whoever happened to be on shift. Revinate brings that story together. We connect and clean guest data from every system into Rich Guest Profile® data, then put it to work for the people who look after guests.

Reservations answers the phone already knowing the guest. Marketing sends the spa offer to the guest who raved about the spa. Behind it all, Ivy, our AI intelligence layer trained on 17 years of hospitality data, reads the patterns and handles the digital labor.

Revinate powers 1.1 billion Rich Guest Profile® data points across 12,500+ hotels, driving over $24 billion in direct revenue.

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Role Overview

The Revinate Account Manager leads post-sales strategy to build scalable, repeatable processes that drive continuous value for our customers. As the sole Account Manager based in Australia, you will serve as the strategic lead and primary face of Revinate for the entire Oceania market. The ideal candidate brings a strong background in understanding complex systems, software integrations, and technical architectures, combined with proven client-facing success. In this highly autonomous role, you will drive product adoption, protect revenue retention, and identify growth opportunities within assigned accounts across the region, thriving in a fast-paced, tech-forward environment through a high velocity blend of virtual and on-site engagement.

Goals

• Client Success: All clients across the Oceania region must be DELIGHTED with Revinate and our service, not just satisfied.
• Client Management: As the sole regional AM, you are the definitive single point of contact for local clients, orchestrating support from global groups like training and Client Solutions.
• Renewals: Success is driven by high NPS and Renewals. This role will be responsible for renewals of defined Strategic accounts throughout the Oceania region.
• Product Support: Understand the unique requirements and use cases of Oceania-based customers. Prioritize them for review with the global Product team to ensure regional needs are championed.

What You'll Do

• Superuser of all Revinate products, know it all inside out.
• Provide coaching and education to improve adoption of the Revinate products by every customer in the region.
• Conduct regular customer reviews/virtual workshops to identify areas of strength and areas for improvement.
• Deliver best practices to customers to help improve their overall customer success and the value that Revinate brings.
• Building relationships beyond the day to day customer contact to ensure engagement across the organization. You will also navigate time zones effectively to connect with global reporting lines.
• Transparently report and track customers through the loyalty touchpoint process.
• Bring intelligent product feedback and recommendations from Oceania customers back to the Revinate Product team.
• Renewals – manage renewals with existing customers across Oceania, coordinating closely with Sales.
• Upsells – educate customers on new Revinate products and identify upsell opportunities, again coordinating closely with Sales.

What You'll Bring

• Strong knowledge of account management, including presentation skills, and short/mid/long term opportunity management is essential.
• Strong technical knowledge, and negotiation skills.
• Experience in sales methodologies used to prospect within the account, consult with the client on business issues, create and present proposals, negotiate terms, and close sales/renewals.
• Must be a highly self-motivated self-starter; as the sole regional representative, very little supervision is required and autonomous execution is critical.
• Candidates must be able to demonstrate skills to negotiate issues with peers, partners, and customers using a Win/Win philosophy.
• 2+ years of experience in account management, consultative sales, and/or business consulting, preferably within a SaaS model.
• Hospitality experience is a plus.
• 25% travel may be required across Australia, Singapore and the broader Oceania region.

Interview Process

We're excited you're considering a career with Revinate! Our goal is to ensure this is the right opportunity for you, while also determining if you're the right fit for our team. The interview process for this role is designed to be a two-way street, where you'll get to know us just as we get to know you.

• Recruiter Screen - 20 minutes via Phone

• Hiring Manager Interview - 30 minutes via Google Meet

• [2] Peer Interviews with Team Members - 30 minutes via Google Meet

• Final Interview with Team Executive - 30 minutes via Google Meet

Revinate values the flexibility of a remote workforce and the benefits of localized hiring. We focus on specific cities to foster local communities and enhance team cohesion, allowing employees to collaborate, attend local events, and build a strong sense of community and company culture.

Candidates must be located in the city listed in the job application. Thank you!

Revinate is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complementary.

Important Security Alert

We have been made aware of fraudulent activities involving individuals impersonating our HR team and offering fake job opportunities. Please be vigilant and ensure your safety by verifying all job offers.

For Authentic Opportunities: Only refer to our official careers page on our company website. Your security is our priority. If you encounter any suspicious activity, please report it immediately. Stay safe and secure! You can confirm or inquire with any questions by reaching out to recruiting@revinate.com

AI and Hiring

Please note that interviews at Revinate will be recorded using brighthire.ai . As we continue to build more structure into our interview processes -- the best way to eliminate unconscious bias! We are encouraging our interviewers to focus more on our candidates and the conversation than taking notes. Instead, we can rely on brighthire.ai to do the note taking for us. If you’re uncomfortable with recording your interview, please let us now. We’ll opt you out.

Our Core Values

One Revinate - United & Strong, on a single mission together

Built on Trust - It’s the foundation of everything we do

Expect Amazing - We think, dream & deliver big

Customer Love -- When the customer wins, we win

Make it Simpler -- Apply it to everything we do

Hungerness -- Feel it, follow it, be relentless about our success

Grounded in Gratitude - We’re glad to be here & make the most of every day

Revinate Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Revinate complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Revinate is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complementary.

If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to recruiting@revinate.com.

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Where you can sell from

Fully remote, for people based in Australia.