Connected Client - Personal Lines Account Executive

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Key Responsibilities

• ## Manage and develop the Commercial Connected Personal Lines book of business, ensuring clients receive a consistent and professional service.
• ## Build a strong rapport and collaborative working relationship with the Commercial Handler, maintaining clear communication on client needs, renewals, referrals and service requirements.
• ## Act as the primary Personal Lines contact for Commercial Connected clients, building strong relationships and delivering a seamless service experience through close collaboration with the Commercial team.
• ## Maintain and strengthen relationships with existing clients, ensuring their needs are understood and fostering long-term loyalty.
• ## Oversee the renewal process for Personal Lines policies, including reviewing cover, obtaining and negotiating terms, presenting suitable options, and ensuring timely completion.
• ## Evaluate clients' risk profiles and provide clear, expert advice on suitable insurance products and coverage options.
• ## Proactively identify cross-selling, referral, and new business opportunities arising from the Commercial Connected portfolio.
• ## Provide exceptional service by responding to client and internal queries promptly, resolving issues, and ensuring a high level of satisfaction.
• ## Achieve agreed new business, renewal, retention and income targets.
• ## Maintain accurate client and policy records, ensuring all activities and communications are recorded on the relevant systems.
• ## Implement the Company’s compliance and office procedures, including New Business Development and Renewal Procedures.
• ## Remain up to date with market practice and product availability, providing feedback to Management on pricing, service levels and product development.
• ## Work with other teams across the Group to support training, product development, connected-client opportunities and operational efficiencies.
• ## Attend client visits with Management or Commercial colleagues as required.
• ## Adhere to all compliance requirements outlined in the Handbook and Procedures Manual.

About You

• ## Minimum of 5 years + experience in an insurance role, ideally with responsibility for managing a portfolio of clients.
• ## Minimum APA Personal Lines qualification or Grandfathered status, with evidence of up-to-date CPD.
• ## Excellent technical product knowledge and a strong understanding of the Personal Lines insurance market.
• ## Proven experience managing policy renewals, addressing client enquiries, and delivering high levels of retention and satisfaction.
• ## Strong relationship-building skills, with the ability to work collaboratively with Commercial Handlers and wider internal teams.
• ## Confident communicator who can explain cover, options and recommendations clearly to clients and colleagues.
• ## Proficient in negotiating terms and conditions to achieve favorable outcomes for both the client and the company.
• ## Commercially aware, with the ability to recognise new business, referral and cross-selling opportunities.
• ## Highly organised and able to manage competing priorities, renewal deadlines, and follow-up actions.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent