CRM & Sales Operations Manager
Crystalia GlassListed 3d agoTools for this application (partners): Resume Corner (opens in new tab) (resume) · LoopCV (opens in new tab) (tracking) · MentorCruise (opens in new tab) (interview practice) · Snov.io (opens in new tab) (hiring manager's email) · Secta Labs (opens in new tab) (headshot) · Terac (opens in new tab) (side work) what each does
The posting
Crystalia Glass LLC is a U.S.-based manufacturer and provider of premium glass solutions, specializing in custom glass partitions for residential, commercial, and institutional projects. We operate a full-cycle model - from design and manufacturing to sales, delivery, and installation.
We are strengthening our commercial function and looking for a CRM & Sales Operations Manager to own the CRM, the sales process and data quality across the full funnel, from first contact to order handover. This is a hands-on, senior individual contributor role with no direct reports.
Employment Type
- Full-time 8.30 am - 5 pm, NY (EST zone).
- Remote work.
- B2B contract (sole proprietorship status or corporate entity).
CRM setup and process design
- Personally configure CRM fields, stages, reports and automation; scope complex changes and integrations for developers and test them before release.
- Define rules for each stage: goal, entry and exit criteria, required data and next steps.
- Set ownership at each stage and at handover, and agree SLAs for response time and escalation.
Process control and data quality
- Audit deals to check that CRM stages and next steps match actual client communication.
- Monitor overdue tasks, stalled deals, missing next steps and missing loss reasons.
- Keep CRM data accurate and resolve recurring issues with team leads.
Training
- Write short CRM instructions and train sales reps and team leads to manage deals correctly, including after every change.
Reporting and analytics
- Build funnel reports and dashboards: conversion by stage, stage duration, loss reasons and SLA adherence.
- Measure the impact of process changes and share data with sales leadership and the Sales Effectiveness Manager.
Automation and AI
- Use AI to analyze CRM data and prepare next actions for reps, with human review before anything reaches a client.
- Build AI workflows for the sales team and maintain AI agents and bots connected to the CRM.
The core of this role is hands-on CRM administration and sales process design.
- 5+ years of experience in CRM administration, sales operations or revenue operations, including owning the CRM and sales processes, not only supporting them.
- Hands-on CRM setup (HubSpot, Salesforce or similar): fields, stages and permissions.
- Hands-on experience bringing AI into a sales team’s daily work, from building to measuring results.
- Understanding of the full sales cycle, from first contact to order handover.
- Experience designing deal stages, handover rules and SLAs.
- Experience automating deal workflows and writing requirements for integrations.
- Experience fixing CRM data issues and building sales reports personally.
- Strong analytical skills and careful conclusions from data.
- Experience training sales reps to work correctly in the CRM.
- Experience driving change through team leads without direct authority; strong team player.
- Fluent English (C1/C2)
Nice to have
- Setting up or migrating a CRM from scratch.
- Experience with a complex physical product with a long sales cycle.
Benefits
- Competitive base salary + performance-based bonuses.
- Full ownership of the CRM and sales operations in a fast-growing U.S. company, with the freedom to build them the right way.
- Direct influence on how the sales process runs, with data that leadership relies on.
- Hands-on work with automation and AI in real sales processes.
- Joining a highly professional and dynamic team.
- Exciting experience working with prestigious clients in the US market.
Where you can sell from
Fully remote, for people based in one of these 6 countries: Albania, Brazil, Colombia, Costa Rica, Israel and Mexico.
Taken from Crystalia Glass's own posting, last seen live on 14 Nov 2026.
Crystalia Glass sales openings in your inbox
We look at Crystalia Glass's careers page every 10 hours. Once a week you get its newest sales openings, plus close matches at other companies. Free, and one click stops it.
Sponsored jobs from job networks, which pay SalesJobs.Now when you click one.
The application
Your details and CV, then 7 questions (1 written).
- 1.ExperienceShort answer · optional
- 2.SummaryWritten answer · optional
- 3.Which CRM have you worked with most?Pick one: 6618103 · 6618104 · 6618105 · 6618106 · 6618107
- 4.How many years have you personally configured a CRM (fields, stages, reports)?Pick one: 6618108 · 6618109 · 6618110 · 6618111
- 5.Have you personally set up automated workflows in a CRM?Yes or no
- 6.Have you set up an AI tool or workflow that a sales team used regularly?Yes or no
- 7.What is your level of English?Pick one: 6618112 · 6618113 · 6618114 · 6618115 · 6618116 · 6618117
From Crystalia Glass's apply page, checked 11 Nov 2026.
About Crystalia Glass
Custom steel, aluminum and frameless glass partitions, glass doors and wine rooms, made in the US and Europe and installed in 20 states and Washington, DC for homeowners, contractors, designers and commercial clients.
Pay schedule: US seats are on-site employees paid an hourly base or salary plus commission or bonus, with paid vacation and sick leave on the hourly roles; the remote seats abroad are contractor agreements (sole proprietor or company) paid in US dollars, an hourly base plus per-deal bonuses for closers and salary plus bonus for managers.
Running the systems behind a sales team?
Hiring managers ask us for sellers with a certain segment, territory or track record. Fill in one profile, and when a seat matches it we make the introduction, never without your yes. It costs you nothing.
