Customer Success Manager - SMB

Similarweb is the leading digital intelligence platform used by over 3500 global customers. Our wide range of solutions power the digital strategies of companies like Google, eBay, and Adidas.

We help our customers succeed in today’s digital world by giving them access to data-driven insights, competitive benchmarks, strategic analysis, and more.

In 2021, we went public on the New York Stock Exchange, and we haven’t stopped growing since!

We’re looking for a Customer Success Manager, SMB to join us in Prague 🇨🇿 and play a key role in building strong, lasting relationships with our existing customers. ✨

Why will your role be so important at Similarweb?

Similarweb is used by thousands of companies, of every size and from every industry, to give them a competitive advantage in driving online traffic. As a CSM, you’ll lead the development and execution of a long-term Account Strategy for customers, focusing on both retention and growth. You'll manage relationships with customers and key decision-makers, working closely to help them achieve their business goals and KPIs.

So, what will be your daily responsibilities?

• Manage and grow long-term partnerships with clients
• Understand customers’ business goals, and proactively support achieving those goals using Similarweb solutions
• Lead the commercial relationship with the customer, including quarterly business reviews, contract renewal and expansion
• Continuously identify and lead upsell opportunities
• Reaching retention and upsells KPIs
• Influence future lifetime value and new business growth through customer advocacy and reference-ability

This is a great opportunity for someone who has:

• 3+ years of proven commercial experience as a CSM or Account Manager for software or internet-based solutions
• Excellent communication and presentation skills
• Analytical thinking and can extract value from the data
• Ability to influence, confidently handle objections, and resolve customer issues
• Experience in consultative sales processes in large, complex prospect organizations
• Experience in presenting to and interacting with senior management of prospect organizations
• Team player, able to effectively interact with colleagues and business partners across the company

Additional skills that would help you to stand out

• Any other language skills besides English are a nice plus
• Digital marketing experience

About the team

Our EMEA Customer Success team gets to work with businesses in the EMEA region. You’ll have the unique opportunity to become a trusted advisor to your clients, and help them implement strategies that really drive success. As an individual contributor, you will be part of a collaborative, high-energy team of talented professionals.

Why you’ll love being a Similarwebber

• Impact 😎: Work with the world’s leading digital intelligence platform and make a real difference.
• Innovation 🚀: Bring your ideas forward - we empower you to drive change.
• Hybrid work model : 3 days in our office and 2 days working from home🏡.
• Our Office: Modern space in Prague’s DOCK IN area, stocked with snacks, drinks (we're big fans of kombucha), fruit and lunches on Tuedays.
• Benefits: 5 weeks of vacation, birthday day off, 3 sick days, or Multisport 😎
• Top-tier Hardware 👩🏻‍💻: MacBook Pro M5, dual monitors, standing desks.
• Team Events 🎉: Regular team-building activities, monthly birthday celebrations with cakes and drinks, baking Thursdays and happy hours.
• Equity 💸: Share in Similarweb’s success.
• Career Growth 🚀: Explore any path - leadership, switching teams, or upskilling through coaching and learning programs.

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