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Customer success

Director of Customer Success

Vatica Health logoVatica HealthRemote from United StatesFull-timeListed 2w ago
Apply on Vatica Health (shows the role here)Before you apply: what we know about Vatica Health

Customer Success roles that state pay post a typical $142k/yr (band $113k–$253k/yr); across the 4,648 open roles on Vertical SaaS sales jobs, every seat together, it is $150k/yr. How posted pay is measured.

The posting

The Director of Customer Success serves as a strategic consultant and trusted advisor to enterprise healthcare clients, connecting Vatica + Cozeva’s risk adjustment, quality, and population health solutions to their business priorities and measurable outcomes. The role builds strong client relationships, supports retention and growth, and helps clients realize value through effective use of the platform and services.

This is a hands-on director role requiring independent judgment, deep healthcare domain knowledge, and strong product fluency. The Director personally leads client strategy, executive engagement, recommendations, and follow-through, partnering across Product, Engineering, Implementation, Provider Engagement, and Operations to advance client outcomes.

Strategic Client Consulting

· Own client strategy and success plans, aligning business objectives, stakeholder priorities, contractual commitments, and opportunities to improve outcomes.

· Build trusted relationships with executive, business, clinical, and technical stakeholders. Lead governance meetings and business reviews with clear insights, recommendations, and action plans.

· Translate client needs into recommendations on product configuration, module utilization, workflows, and best practices. Help clients make informed decisions that connect solution capabilities to business value.

Product Expertise and Client Outcomes

· Develop and maintain deep knowledge of Cozeva’s products and services. Proactively investigate questions, learn new capabilities, and apply that knowledge to client challenges.

· Interpret risk adjustment and quality performance, adoption, account health, and client feedback using available reporting and tools. Turn findings into recommendations and improvement plans.

· Identify retention risks and expansion opportunities. Partner with Sales and Product to develop solutions and support renewals, upsell, and cross-sell opportunities.

Cross Functional Execution

· Translate client issues and enhancement requests into clear business needs, supported by relevant data, use cases, and expected outcomes. Partner with Product and technical teams to assess fit, feasibility, impact, and priority.

· Partner with Implementation and Provider Engagement to align onboarding and implementation with client objectives. Those teams own their respective plans and execution; the Director provides client context and maintains continuity of the relationship.

· Own client communication and follow-through on agreed commitments. Document accountable functional owners, target dates, and dependencies; coordinate resolution, communicate changes, and escalate risks without making unapproved delivery commitments.

· Personally advance account work and resolve barriers across teams. Contribute to shared customer success practices and coach colleagues to strengthen client consulting and execution.

Requirements

· 7+ years of progressive experience in healthcare technology, healthcare consulting, a health plan, or a population health function within a large provider organization, including significant client-facing or stakeholder advisory responsibility.

· Deep expertise in risk adjustment, quality, and population health, including familiarity with HEDIS, Stars, and relevant risk adjustment models; understanding of payer and provider business priorities and workflows.

· Experience advising or working with health plans, large health systems, medical groups, or other complex provider organizations, with accountability appropriate to director-level scope.

· Experience with healthcare SaaS products, including learning platform capabilities, working with data, evaluating enhancement needs, and collaborating with Product and technical teams.

· Demonstrated ability to understand a client’s business, develop practical recommendations, influence executive stakeholders, and independently lead complex work through completion.

· Strong analytical, written communication, meeting facilitation, and executive presentation skills. Ability to explain complex information clearly and connect recommendations to business outcomes.

Preferred Qualifications

· Experience with a competitor or healthcare technology vendor providing risk adjustment, quality, or population health solutions.

· Customer success, account leadership, consulting, or product experience with transferable client advisory skills. Prior customer success title is not required.

· Experience mentoring or coaching colleagues and improving customer success practices.

Performance Measures

Success is assessed through client retention and relationship health, progress against agreed client outcomes, solution adoption and value realization, growth contributions, and timely follow-through on commitments with accountable teams.

Competencies

Consultative judgment.Understands the client’s business, asks thoughtful questions, and recommends practical solutions grounded in domain and product knowledge.

Curiosity and resourcefulness.Seeks information independently, investigates underlying issues, and learns the product in depth.

Ownership and execution.Takes responsibility for account work, follows through, and mobilizes others to resolve barriers.

Communication and influence.Communicates clearly across executive and technical audiences, builds trust, and handles difficult conversations constructively.

Adaptability.Works effectively through ambiguity, changing priorities, and evolving processes without waiting for detailed direction.

Prosperity

  • Competitive salary based on your experience and skills – we believe the top talent deserves the top dollar
  • Bonus Potential (based on role and is discretionary) – if you go above and beyond, you should be rewarded
  • 401k plans– we want to empower you to prepare for your future
  • Room for growth and advancement- we love our employees and want to develop within

Good Health

  • Comprehensive Medical, Dental, and Vision insurance plans
  • Tax-free Dependent Care Account
  • Life insurance, short-term, and long-term disability

Happiness

  • Excellent PTO policy (everyone deserves a vacation now and then)
  • Great work-life balance environment- We believe family comes first!
  • Strong supportive teams- There is always a helping hand when you need it

The salary for a position is typically determined by multiple factors such as the individual's qualifications, experience, skills, and location. The projected compensation range for the position may vary based on these factors and could range from $150,000 to $160,,000 (annualized USD). However, this estimate represents just one aspect of our total compensation package offered.

Where you can sell from

Fully remote, for people based in United States.

Taken from Vatica Health's own posting, last seen live on 4 Nov 2026.

Apply on Vatica Health (shows the role here)

The application

Your details and CV, then 12 questions (5 written).

Have readyCV
  1. 1.
    HeadlineShort answer · optional
  2. 2.
    Right to Work AuthorizationYes or no
  3. 3.
    EducationShort answer · optional
  4. 4.
    ExperienceShort answer · optional
  5. 5.
    SummaryWritten answer · optional
  6. 6.
    Are you legally authorized to work in the United States?Yes or no
  7. 7.
    Will you now or in the future require employer sponsorship for employment visa status to work in the United States?Yes or no
  8. 8.
    How many years of experience do you have working with Value-Based Care (VBC) and Risk Adjustment (RA)? Please specify the roles and organizations in your employment history where you gained this experience.Written answer
  9. 9.
    What are your annual salary expectations in USD?Written answer
  10. 10.
    How many years of experience do you have in the healthcare industry, particularly in working with payer groups?Written answer
  11. 11.
    Which payer groups have you worked with and are most familiar with?Written answer
  12. 12.
    How long have you managed clients directly?Pick any: 6563785 · 6563786 · 6563787

From Vatica Health's apply page, checked 4 Nov 2026.

About Vatica Health

Risk adjustment and quality-of-care programs that put clinical staff, data and software into the primary care visit, paid for by health plans, now combined with Cozeva's value-based care SaaS and sold to national and regional health plans and risk-bearing provider groups.

Pay schedule: Base salary with commission under a sales plan for the payer VPs and a stated total compensation for other sellers, plus a discretionary bonus, a 401(k) and medical, dental and vision cover, with travel of up to 50% for the provider rep and 50 to 75% for national accounts.

Vatica Health's sales postings, in full Live feed of Vatica Health openings The Vatica Health company page

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