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Customer success

Enterprise Customer Success Manager

Foley logoFoley$70,000–$90,000/yrRemote from United StatesFull-timeListed 3w ago
Apply on Foley (shows the role here)Before you apply: what we know about Foley

Taken at the midpoint of its range, $80,000/yr, this role pays less than the middle Customer Success opening on the board today ($143k/yr); the usual band for that kind of seat is $113k–$252k/yr.

The posting

As an Enterprise Customer Success Manager, you’ll be the strategic partner helping our largest and most complex customers achieve measurable business outcomes through Foley’s compliance and safety solutions. You’ll drive retention, expansion, and value realization by combining deep industry expertise with a consultative, data-driven approach. This is a high-impact role that requires strong relationship management, business acumen, and the ability to influence cross-functionally to ensure customer success and satisfaction.

What you’ll do

  • Lead strategic relationships with a portfolio of enterprise accounts, driving adoption, retention, and growth.
  • Develop and execute account plans aligned with customer goals and business outcomes.
  • Partner cross-functionally with Sales, Product, Marketing, Implementation, and Support to influence roadmap priorities and deliver an exceptional customer experience.
  • Conduct regular executive business reviews to assess progress, demonstrate ROI, and identify expansion opportunities.
  • Monitor account health and proactively address risk indicators through targeted engagement and mitigation plans.
  • Contribute to scaling initiatives that improve customer success processes, tools, and programs.

Who you are

  • You have 5–7 years of experience in Customer Success, Account Management, or a related role in a SaaS environment - ideally supporting compliance, logistics, or transportation clients.
  • You’re adept at managing enterprise portfolios, driving measurable results, and leading strategic account planning.
  • You excel at building trust with senior stakeholders across HR, Compliance, Safety, and Procurement.
  • You’re data-driven, collaborative, and skilled at translating customer objectives into tangible business outcomes.
  • You might thrive in this role if you’re proactive, resourceful, and energized by solving complex customer challenges.
  • Understanding of DOT compliance across multiple modalities (FMCSA, PHMSA, etc.) and how it connects to technology adoption and customer workflows preferred.

Location:This role is primarily remote (US-based), with the expectation of occasional visits to our offices for team collaboration, training, or company events.

This role may be based remotely out of the following states: Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Massachusetts, Maryland, Michigan, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Wisconsin.

About us

At Foley, we’re reimagining how safety-sensitive industries hire, stay compliant, and manage risk. We’ve evolved into a modern SaaS company with an all-in-one, AI-ready platform that helps transportation, construction, distribution, and utility businesses operate faster, smarter, and safer.

As we continue to grow, we’re looking for curious, strategic thinkers who thrive in complexity, are motivated by making an impact, and want to join a team that’s passionate about building great products and supporting customers. Our core values - Teammateship, Grit, and Innovation - guide everything we do. Whether we’re collaborating internally or helping customers, we approach every challenge with optimism, humor, and a shared commitment to success.

Benefits

Foley offers a comprehensive benefits package that includes medical, dental, and vision coverage, a 401(k) with company match, paid time off and holidays, wellness programs, and an employee assistance program.

Equal Employment Opportunity

Foley is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other legally protected characteristic.

Reasonable Accommodations

If you require a reasonable accommodation during the application or interview process, please contact us at careers@foley.io

Employment Status

Employment with Foley is on an at-will basis. Nothing in this job posting or in future communications should be construed as a contract of employment.

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Privacy Policy: Please see our Applicant Privacy Policy for more information on how Foley processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

Where you can sell from

Fully remote, for people based in United States.

Taken from Foley's own posting, last seen live on 2 Nov 2026.

Apply on Foley (shows the role here)

The application

Your details and CV, then 5 questions.

Have readyCVLinkedIn (optional)
  1. 1.
    This is a remote role and can be based from one of the following states: AZ, CA, CO, CT, FL, GA, IL, IN, KS, MA, MD, MI, MO, NE, NH, NJ, NY, NC, PA, RI, SC, TN, TX, VA, WI. Please confirm you reside in one of the listed states.Yes or no
  2. 2.
    Are you legally authorized to work in the US?Yes or no
  3. 3.
    Will you now or in the future require sponsorship for employment visa status (e.g., H-1B, etc.)?Yes or no
  4. 4.
    Have you ever been employed by Foley?Yes or no · optional
  5. 5.
    Employment at Foley is contingent upon the successful completion of a background check and, if applicable to the role, a drug screening, in accordance with federal, state, and local laws. Do you acknowledge and agree to these conditions?Yes or no

From Foley's apply page, checked 2 Nov 2026.

About Foley

A hiring, background check and DOT compliance platform (Dash) covering drug and alcohol testing, driver qualification files, MVR and CSA monitoring and the FMCSA Clearinghouse, sold to motor carriers, fleets and other safety-sensitive employers from owner-operators to national accounts.

Pay schedule: Base salary plus commission with a stated OTE for the closing roles, salary plus bonus for customer success, and occasional office visits expected of remote staff.

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