Executive - Payments, Partnerships, Fintech & Ecosystems (Product Payments)

1. Product Strategy & Ideation

• Identify and evaluate new payment product opportunities based on customer needs, merchant pain points, market trends, competitive landscape and emerging technologies.
• Define the product vision, value proposition, target customer and desired business outcomes.
• Conduct market, customer and competitor research to validate opportunities and prioritize the right problems to solve.
• Develop a strong understanding of the payment’s ecosystem, including merchants, payment methods, acquiring, payment gateways, processors, schemes, banks, wallets and fintech partners
• Assess commercial viability, scalability, operational feasibility, technology requirements and associated risks before development

2. Product Development & Delivery

• Own the product roadmap and prioritization across the product lifecycle.
• Work closely with Technology and delivery teams to translate product vision and requirements into scalable solutions.
• Work with UX/UI, Technology and relevant stakeholders to develop intuitive and commercially viable product experiences.
• Ensure products are delivered against agreed scope, timelines, quality standards and business objectives.
• Balance speed to market with scalability, security, regulatory and operational considerations

3. Product Performance & Lifecycle Management

• Own the ongoing performance and health of assigned products after launch.
• Establish and monitor product KPIs including adoption, transaction volume, revenue, profitability, customer/merchant usage, conversion, retention, operational performance and customer experience.

Organizational (organizational responsibilities)

• Act as the single product owner and point of accountability for assigned products.
• Build strong working relationships across Technology, Commercial, Operations, Risk, Compliance, Finance, Marketing, Partnerships and other relevant functions.
• Influence stakeholders and drive alignment without relying solely on formal authority.
• Clearly communicate product vision, priorities, trade-offs, progress and business outcomes to management.
• Challenge assumptions and advocate for the customer and the business when making product decisions.
• Drive a culture of customer-centricity, experimentation, continuous improvement and ownership.

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Realise your full potential at Hong Leong Bank by applying now.