Key Account Manager, London and East of England

Title

Key Account Manager, London and East of England

Company

Ipsen Ltd

About Ipsen

Ipsen is a mid-sized global biopharmaceutical company with a focus on transformative medicines in three therapeutic areas: Oncology, Rare Disease and Neuroscience. Supported by nearly 100 years of development experience, with global hubs in the U.S., France and the U.K, we tackle areas of high unmet medical need through research and innovation.

Our passionate teams in more than 40 countries are focused on what matters and endeavor every day to bring medicines to patients in 88 countries. We build a workplace that champions human-centric leadership and fosters a culture of collaboration, excellence and impact. At Ipsen, every individual is empowered to be their true selves, grow and thrive alongside the company’s success. Join us on our journey towards sustainable growth, creating real impact on patients and society!

For more information, visit us at https://www.ipsen.com/and follow our latest news on LinkedInand Instagram.

About Ipsen

At Ipsen, we are dedicated to improving patients' lives through innovative medicines in oncology, rare disease and neuroscience. We foster an entrepreneurial and collaborative culture where our people are empowered to make a genuine impact for healthcare professionals, patients and the NHS.

We are currently seeking a talented and commercially driven Key Account Manager to join our Neuroscience team, covering London and the East of England.

This is an exciting opportunity to work within a specialist therapy area, partnering with healthcare professionals and NHS stakeholders to improve patient access to innovative treatments while delivering sustainable business growth.

The Opportunity

As a Key Account Manager, you will be responsible for developing and executing strategic account plans across your territory, identifying opportunities to enhance patient pathways, improve service delivery and support healthcare professionals in delivering optimal patient care.

You will build trusted partnerships with key stakeholders across secondary care and integrated healthcare systems, using a consultative and solution-focused approach to create value for patients, customers and the wider healthcare system.

Success in this role will require strong account management skills, commercial acumen and the ability to navigate complex healthcare environments.

Key Responsibilities

• Develop and implement strategic account plans to deliver territory objectives and business growth.
• Build and maintain strong relationships with healthcare professionals, clinical stakeholders, managers and decision-makers across the NHS.
• Identify opportunities to optimise patient pathways and support service development initiatives.
• Utilise customer insights, market intelligence and data analytics to inform business decisions and prioritise opportunities.
• Collaborate cross-functionally with Medical Affairs, Marketing, Market Access and other internal teams to deliver tailored customer solutions.
• Lead productive customer interactions through face-to-face, virtual and hybrid engagement channels.
• Support educational initiatives and programmes that improve clinical knowledge and patient care.
• Maintain an in-depth understanding of disease areas, treatment pathways and the evolving NHS landscape.
• Operate in full compliance with the ABPI Code of Practice and all company policies.

About You

We're looking for someone who combines strong commercial capability with a genuine passion for improving patient outcomes.

Essential Requirements

• Proven pharmaceutical, biotech, healthcare or medical device sales experience.
• Demonstrated success managing complex healthcare accounts and stakeholder networks.
• Strong understanding of NHS structures and decision-making processes.
• Excellent relationship-building, influencing and communication skills.
• Strategic thinker with strong business planning and account management capabilities.
• Ability to analyse data and translate insights into actionable account plans.
• Highly motivated, resilient and comfortable working autonomously in a field-based role.
• Full UK driving licence.

Desirable Experience

• Experience within Neuroscience or other specialist secondary care therapeutic areas.
• Knowledge of patient pathway redesign and service development initiatives.
• Experience working within a matrix organisation.
• Understanding of market access principles and healthcare system transformation.

What You'll Bring

• A customer-centric mindset.
• Strong commercial awareness and business acumen.
• Exceptional stakeholder engagement skills.
• A collaborative and solutions-focused approach.
• The ability to thrive in a dynamic and evolving healthcare environment.
• Passion for delivering meaningful outcomes for patients and healthcare systems.

We are committed to creating a workplace where everyone feels heard, valued, and supported; where we embrace “The Real Us”. The value we place on different perspectives and experiences drives our commitment to inclusion and equal opportunities. When we include diverse ways of thinking, we make more thoughtful decisions and discover more innovative solutions. Together we strive to better understand the communities we serve. This means we also want to help you perform at your best when applying for a role with us. If you require any adjustments or support during the application process, please let the recruitment team know. This information will be handled with care and will not affect the outcome of your application.