National Account Manager

Overview

The National Account Manager is responsible for developing and maintaining strong relationships with key customer accounts while driving sales growth, customer satisfaction, and operational excellence. This role serves as the primary point of contact for assigned national accounts, working closely with customers and internal teams to ensure seamless order fulfillment, inventory availability, issue resolution, and service delivery. The National Account Manager develops strategic account plans, identifies growth opportunities, monitors market trends, and collaborates across Supply Chain, Operations, Quality, and vendor partners to deliver value-added solutions that support customer success and Triple-S Steel's business objectives.

Responsibilities

• Serve as the primary contact for assigned accounts, addressing inquiries, resolving issues, and ensuring high levels of customer satisfaction
• Drive sales growth by understanding customer needs, proposing tailored solutions, and promoting Triple-S’s products and services
• Oversee order processing from initiation to delivery, including managing inventory levels, tracking shipments, and troubleshooting any issues that arise
• Collaborate with internal departments such as Supply Chain, Operations, and Quality to ensure inventory availability and service delivery
• Develop annual business plans for assigned accounts, collaborating with management for appropriate alignment and integration of company goals
• Obtain quotes from vendors, manage relationships and ensure timely response and service quality
• Assist management and Quality Control with customer Non-Conformances (NCRs)
• Maintain accurate records of sales, orders, and customer interactions
• Provide regular updates regarding account performance and market trends
• Adhere to all HSE, QMS, and corporate policies

Education and Experience

• Bachelor's degree (B.A.) from four-year College or University.
• Minimum 2 years of experience in Sales or Sales Support role.
• Minimum 2 years of experience with reading customer drawings and customer specifications.

Knowledge/Skills/Competencies

• High level communication, computer, and document processing skills
• Excellent critical thinking ability
• High level attention to detail
• Able to plan, prioritize, and multi-task

About Us

Triple‑S Steel is a family-owned steel service center with a growing national and global presence. For more than 65 years, we’ve built our reputation on strong relationships, dependable service, and a commitment to the people and communities we serve.

We offer the strength and stability of an established industry leader while maintaining a collaborative and supportive work environment where colleagues can grow, make an impact, and build long-term careers.

We offer a comprehensive benefits package, including

• Medical, dental, and vision coverage
• 401(k) with company match
• Paid time off (PTO) and paid holidays
• Paid parental leave
• Tuition reimbursement
• Company-paid life and disability insurance
• HSA/FSA options and Employee Assistance Program (EAP)
• Profit-sharing bonus eligibility