Sales & Stock Support

fixed-term contract 10 months

In the position of Sales & Stock Support you will support the KNOKKE Boutique team by supporting administrative and back-of-house duties, while maintaining the CHANEL standards of excellent customer service, product knowledge and care, personal presentation and teamwork at all times.

What impact you can create at CHANEL

CUSTOMER SERVICE & ADMINISTRATIVE

• Provide the highest level of customer service to colleagues at all times, including prompt response to requests from clients, Boutique Management, colleagues and Head Office.
• Support on the shop floor as needed, apply CHANEL standards of customer service including welcoming clients, presenting new collections, escorting clients to the door as appropriate
• Communicate appropriately and effectively with colleagues and management within own and other Boutiques, as well as with CHANEL Head Office as required.
• Prepare packaging and assist with gift wrapping parcels as needed
• Accurately document messages and deliver to Fashion Advisors on a timely manner
• Work effectively and efficiently within the team, ensuring memos and information notices are current and posted in each area and staff room

BACK-OF-HOUSE

• Assist in inventory management (shipments, transfers, cycle counts, consolidation, etc.)
• Execute after-sales tasks (send sales, repairs, etc.)
• Ensure inventory integrity and organization at all times
• Partner with Fashion Advisors to ensure back of House organization
• Take ownership of stockroom organization and maintenance

BOUTIQUE SUPPLIES

• Ensure that back-office areas are kept clean and tidy at all times
• Ensure Cash and Wrap stations are prepared and stocked
• Prepare packaging and assist with gift wrapping parcels as needed

You are energized by

• The history and heritage of The House of CHANEL
• A fast-paced work environment
• Being truly service minded
• Utilizing your expertise to inspire others
• Work effectively and efficiently within the team, sharing ideas and contributing to a positive morale

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What you will bring to the team

• Ability to thrive in a team environment and work collaboratively
• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives
• Curiosity and desire to learn and grow professionally within the world of CHANEL

Position Requirements

• Successful experience in retail operation and/or stock experience in luxury environment/Fashion
• Knowledge of shipping and back-office experience will be considered a strong asset
• Passion for client experience, details, fashion and luxury
• You are a self-driven, positive, and independent person
• You are trustworthy with a high degree of integrity and ethics
• Fluent in Dutch and English
• Living in or around Knokke and full-time available from March to December

Interested?

We would like to receive your motivation letter and cv. Applications without a motivation letter will not be processed. We can only accept applications from candidates who are currently eligible to work in Belgium.

If we see a match, we would like to get to know you better. To avoid mutual disappointment, we would appreciate you only respond if you meet the profile.

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At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.