Senior Specialist, Sales Operations

Job Title

Senior Specialist, Sales Operations

The Role

• Responsible for order management (order & quote… entry processing through SAP)
• Responsible for shipping arrangement and on-time delivery
• Customer demand management and order fulfillment
• Obtain customer insight through daily communication and analyze the demand/supply through sales forecast and customer usage
• Be familiar with policies and procedures to perform daily operations and meet SOX control
• Effectively collaborate with the relevant departments for problem solving with timely response
• Maintain standardized and up-to-date SOP
• Maintain daily achievements by communicating key information, coordinating actions, obtaining expert opinions, reviewing open issues and action items, and contributing information across departments
• Act as the primary point of contact for customers, ensuring their needs are understood and addressed promptly.
• Build strong, trust-based relationships with customers through proactive and clear communication.
• Complete the assigned tasks and response proactively

In this role you will

• Respond to customer’s issue with a sense of urgency and find the resource to provide the solution
• Proactively review the related process and improvement plan to drive process efficiency
• Open to suggestions and flexibility in adjusting work processes

Traits we believe make a strong candidate

• Bachelor’s degree
• More than 5 years of relevant experience in Semiconductor and in Customer Service role
• Knowledge and hands on experience in SAP system
• Solve daily operation issues with proactive attitude to learn, teach and lead & self-motivated mindset.
• Strong communication and influencing skills with all levels of the organization
• Expertise in fostering a work environment characterized by "possibility thinking", motivation, accountability, effective teamwork and open to challenges.
• Solid communications skills including ability to analyze data as well as present information to cross-functional areas throughout the organization
• Ability to actively seek solutions to problems and improve the process while achieving the best results possible
• Take proactive action for prevention or repeating error
• Positive attitude and ability to adapt to change
• Open-minded, willing to share ideas with the team and have teamwork spirit.
• Familiar with MS Office (MS Word, Excel, PowerPoint. Excel skill is highly required)
• Excellent excel, data analysis, and problem-solving skills
• Fluent in both spoken and written English

Your success will be measured by

• People and Teamwork
• Accountability, Integrity and Trust
• Creativity and Innovation
• Dedication to Excellence