Technical Account Manager
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The posting
As a Technical Account Manager (TAM) at Echo, you will serve as a trusted technical advisor to our customers, helping them successfully adopt and maximize the value of Echo’s platform. You’ll work closely with customers and partner with Sales, Product, and Engineering to solve technical challenges and ensure long-term customer success.
Responsibilities
- Own the technical relationship with customers from onboarding through ongoing adoption and expansion.
- Guide customers through implementation, integration, and best practices.
- Troubleshoot technical issues and coordinate with Engineering and Product to drive resolution.
- Proactively identify risks, technical gaps, and opportunities to increase customer value.
- Serve as the voice of the customer internally, translating feedback and needs into actionable insights.
- Build strong relationships with both technical stakeholders and key decision-makers.
Requirements
- 3+ years of experience in a customer-facing technical role such as TAM, Solutions Engineer, Solutions Architect, or similar.
- Strong technical background with the ability to understand complex environments and troubleshoot technical challenges.
- Experience working with enterprise B2B customers.
- Excellent communication skills and the ability to explain complex technical concepts clearly.
- Strong ownership mindset with a proactive, hands-on approach.
- Ability to work cross-functionally with Sales, Product, and Engineering in a fast-paced startup environment.
- Experience in cybersecurity, cloud infrastructure, DevOps, or containers is a strong advantage.
Taken from Echo's own posting, last seen live on 14 Nov 2026.
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The application
Just your details and CV.
From Echo's apply page, checked 12 Nov 2026.
About Echo
Continuously patched container base images, libraries, OS packages, VMs and Helm charts that clear known vulnerabilities out of the software supply chain, sold to security, platform and DevOps teams at enterprises.
Pay schedule: Full-time employment on territory quota; the postings describe no pay plan, benefits or equity, so the base, commission and any equity grant are for the recruiter to state.
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