Technical Account Manager
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The posting
At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.
Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology.
The Role You’ll Play
As a Technical Account Manager, you'll manage the customer experience for an assigned portfolio of Mindbody customers. By understanding each customer's business model, goals, and workflows, you'll help them get more value from Mindbody software and improve operational efficiency. You'll build trusted relationships with customers and internal partners, serving as a knowledgeable advocate and helping deliver an experience that makes it easy to do business with Mindbody.
- Manage a designated portfolio of customers and build relationships that support their long-term success
- Serve as a primary point of contact, coordinating the resolution of basic and complex inquiries and escalating issues when needed
- Apply advanced product knowledge to educate customers on Mindbody features, services, and best practices
- Identify gaps in customer workflows, site setup, and product usage, then recommend solutions aligned with their business objectives
- Maintain current technical knowledge of Mindbody products, partners, and services
- Track customer engagements, support interactions, account progress, milestones, and performance against established KPIs
- Collaborate with internal teams to share knowledge, strengthen best practices, and resolve customer needs
- Advocate for customers by communicating product, service, and process improvement opportunities with a solution-focused approach
The Experience You Bring
- 3+ years of experience in technical account management, customer support, client services, or another customer-facing technical role
- Familiarity with Mindbody’s core software products or experience supporting similar software platforms is preferred
- Experience learning complex software platforms and using product knowledge to help customers improve workflows and achieve business goals
- Ability to manage complex or escalated customer issues with sound judgment, patience, ownership, and professionalism
- Strong written and verbal communication skills, including the ability to explain technical concepts to nontechnical audiences
- Experience coordinating projects, balancing competing priorities, and meeting customer and internal deadlines
- Ability to collaborate across teams and organizational levels, support change management, and advocate for customer needs
- Experience with basic SQL, Application Integration Programming (API), Partner Solutions, cross-regional implementation and support, or Datashare implementation and support is preferred
Pay transparency
It is the Company's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of the Company's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.
The base salary range for this position in the United States is $55,700 to $66,800. The total compensation package for this position may also include a performance bonus, benefits and/or other applicable incentive compensation plans
Have we piqued your curiosity?
Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about the potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.
The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities, and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
Where you can sell from
Fully remote, for people based in United States.
Taken from Mindbody's own posting, last seen live on 14 Nov 2026.
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The application
Your details, CV and LinkedIn, then 16 questions.
- 1.What are your base salary expectations?Short answer
- 2.What is your current country of residence?Short answer
- 3.Are you currently eligible to work in the country where the job is located?Yes or no
- 4.Will you now, or in the future, require visa sponsorship to work legally in the country where you will perform the duties of this job?Yes or no
- 5.Are you a current or former Mindbody, ClassPass, EGYM, or Booker employee?Yes or no
- 6.Do you have Mindbody Software expertise/experience?Yes or no
- 7.Describe in a short text your experience with the platformShort answer
- 8.Are you currently authorized to work in the country where this role is located?Yes or no
- 9.Will you now or in the future require sponsorship to work in the country where this role is located?Yes or no
- 10.What are your base annual salary expecations for this role?Number
- 11.Do you currently, or have you previously worked for Playlist, Mindbody, Classpass, or EGYM?Yes or no
- 12.Current or most recent employer?Short answer
- 13.Current or most recent job title?Short answer
- 14.Years of relevant professional experience?Pick one: 0 to 2 · 3 to 5 · 6 to 10 · 10 to 15 · 15+
- 15.Which industries have you worked in?Pick one (7 options)
- 16.Have you used Mindbody or ClassPass?Yes or no · optional
From Mindbody's apply page, checked 13 Nov 2026.
About Mindbody
Booking, payments, marketing and staff software for fitness studios, gyms, salons, spas and wellness practices, sold together with a consumer booking app that sends them clients.
Pay schedule: A yearly base salary with uncapped commission on the SMB account executive seats and a possible performance bonus on the outbound, TAM, retention and director seats, with stock named on the client engagement posting and benefits on all of them.
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