Lucidya

About Lucidya

Founded in Jeddah in 2016, Lucidya sells an Arabic-first customer experience suite to banks, insurers, telecoms, retailers, media companies and Saudi ministries, and every sales opening on its board is on site in Riyadh. The team splits into enterprise and government: two sales directors (one reporting to the chief revenue officer for enterprise, one to the chief commercial officer, who leads public sector work) coach sellers through long, multi-stakeholder cycles, an enterprise account executive with seven or more years behind them carries ARR targets with C-level buyers, and a government account executive, open to Saudi nationals with four or more years in public sector tech sales, shapes deals before the RFP, runs proofs of concept and works the Etimad procurement portal. A senior account executive sells the agentic AI line to contact centre and CX leaders, scoping pilots and business cases on handle time, first contact resolution and deflection, and asks for 6 to 12 years in sales with at least two of them selling to contact centre buyers. Mid-sized companies go to a new inside sales desk in Marketing and Growth, where a Saudi national account executive works 90% outbound and closes in 30 to 60 days, while a fresh graduate SDR books meetings for the enterprise team and a solution consultant runs demos, POCs and RFP answers. The last two are customer success managers, one for government accounts and one senior for government and strategic accounts, who drive adoption and upsell, and most of the postings ask for Arabic as well as English.