Client Engagement Specialist
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The posting
At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.
Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology.
Who we are
We drive sales of Mindbody software and ClassPass inventory, but that’s not all. The Revenue team helps our customers achieve their business goals, contributes to their growth, and eliminates hurdles by finding smart solutions from our suite of software products. We are strategic, collaborative, and solutions-oriented.
About the right team member
The Client Engagement Specialist is a SaaS sales expert with proven experience partnering with small businesses. This role is all about being a great communicator, project manager, and collaborator all while operating with a high-level sales acumen in an effort to save highly complex deals that are at risk of cancellation. This individual will work cross functionally with stakeholders across Sales, Onboarding, and CX to find the best solutions to retain these customers at Mindbody.
The Role You'll Play
- Lead strategic retention conversations to save high-value accounts at risk of cancellation
- Collaborate with Onboarding, CX, Implementation, and Sales to deliver personalized solutions that stick
- Own the full lifecycle of customer re-engagement, from discovery to resolution and follow-through
- Translate product and industry knowledge into high-impact recommendations that reinforce value
- Manage interactions and outcomes in Salesforce, using data to spot trends and improve strategy
- Hit (and exceed) retention goals while staying calm, focused, and customer-centered under pressure
Experience You Bring
- 1–3 years in a SaaS sales, retention or account management role with a proven track record of success
- Strong communicator and problem solver who can adapt fast and navigate tough conversations
- Confident discussing technical concepts like APIs or integrations with clarity
- Naturally data-driven, with solid forecasting and decision-making skills
- Skilled in cross-functional teamwork and keeping things moving without losing momentum
- Passion for fitness and wellness, or experience in the space, is a plus
Pay transparency
It is Playlist's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of our compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization.
Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.
The base salary range for this position in the United States is $51,000 to $60,000. The total compensation package for this position may also include performance bonus, stock, benefits and/or other applicable incentive compensation plans.
Have we piqued your curiosity?
Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about the potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.
The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities, and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
Where you can sell from
Fully remote, for people based in United States.
Taken from Mindbody's own posting, last seen live on 14 Nov 2026.
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The application
Your details, CV and LinkedIn, then 16 questions.
- 1.What are your base salary expectations?Short answer
- 2.What is your current country of residence?Short answer
- 3.Are you currently eligible to work in the country where the job is located?Yes or no
- 4.Will you now, or in the future, require visa sponsorship to work legally in the country where you will perform the duties of this job?Yes or no
- 5.Are you a current or former Mindbody, ClassPass, EGYM, or Booker employee?Yes or no
- 6.Please describe in 1-2 sentences, your experience in account management- specifically in retaining customers?Short answer
- 7.Do you have 1-3 years of sales experience? Please briefly describe your sales experience (just a couple of sentences, is fine)!Short answer
- 8.Are you currently authorized to work in the country where this role is located?Yes or no
- 9.Will you now or in the future require sponsorship to work in the country where this role is located?Yes or no
- 10.What are your base annual salary expecations for this role?Number
- 11.Do you currently, or have you previously worked for Playlist, Mindbody, Classpass, or EGYM?Yes or no
- 12.Current or most recent employer?Short answer
- 13.Current or most recent job title?Short answer
- 14.Years of relevant professional experience?Pick one: 0 to 2 · 3 to 5 · 6 to 10 · 10 to 15 · 15+
- 15.Which industries have you worked in?Pick one (7 options)
- 16.Have you used Mindbody or ClassPass?Yes or no · optional
From Mindbody's apply page, checked 13 Nov 2026.
About Mindbody
Booking, payments, marketing and staff software for fitness studios, gyms, salons, spas and wellness practices, sold together with a consumer booking app that sends them clients.
Pay schedule: A yearly base salary with uncapped commission on the SMB account executive seats and a possible performance bonus on the outbound, TAM, retention and director seats, with stock named on the client engagement posting and benefits on all of them.
Good at growing the accounts you inherit?
Hiring managers ask us for sellers with a certain segment, territory or track record. Fill in one profile, and when a seat matches it we make the introduction, never without your yes. It costs you nothing.
