Customer Success Manager (Mid-Market / Enterprise)
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The posting
See something that should exist? Build it. See a better way? Do it.
At Terrific, every role directly impacts how we grow from product to revenue to customer experience. We’re building the next generation of social commerce through live shopping powered by real-time data and AI.
And we believe customer data should belong to the brands who earn it - not third-party platforms.
Terrific is hiring Customer Success Managers in multiple locations to help shape the future of social commerce.
The Role
We are hiring a builder to own and scale the customer lifecycle after the deal is closed. We have strong product potential, but long-term success depends on how customers adopt, engage, and grow with Terrific.
This role exists to turn customers into successful, long-term partners.
What You Will Build
You will help define how customers experience Terrific post-sale.
Your work will directly shape
- How customers onboard and reach first value
- How customers adopt core features and build habits
- How we identify and act on expansion opportunities
- How we reduce churn and increase retention
- How Terrific turns customers into long-term growth partners
You’ll build the playbooks, lifecycle, and touchpoints that drive retention and expansion.
Customer Lifecycle Ownership
- Own a portfolio of mid-market and enterprise customers
- Lead onboarding and ensure fast time-to-value
- Drive product adoption and ongoing engagement
- Build strong relationships with key stakeholders
Activation & Adoption
- Ensure customers successfully launch and use Terrific
- Identify friction points in onboarding and usage
- Proactively guide customers toward best practices
- Turn product usage into measurable outcomes
Retention & Expansion
- Monitor account health and identify risks early
- Drive renewals and reduce churn
- Identify and execute expansion opportunities
- Partner with Sales on upsells and account growth
Product & Feedback Loop
- Act as the voice of the customer internally
- Provide structured feedback to Product and Engineering
- Identify patterns across accounts and surface insights
- Help improve onboarding and product experience
Systems & Scale
- Help build CS playbooks, processes, and lifecycle journeys
- Define what “good” looks like across onboarding and engagement
- Contribute to dashboards, health scoring, and reporting
- Create repeatable processes that scale
You will have real ownership and autonomy.
Who You Are
You are someone who understands that customer success is about outcomes, not activity.
Requirements
- 2+ years in Customer Success, Account Management, or similar roles
- Experience working with SaaS products and customer lifecycles
- Strong ability to manage relationships and drive outcomes
- Experience onboarding and supporting mid-market or enterprise customers
- High ownership and proactive mindset
Nice to Have
- Experience in eCommerce, media, or digital platforms
- Experience working in fast-paced or early-stage environments
- Familiarity with tools like HubSpot, Gainsight, Intercom, or similar
- Experience working closely with product teams
Why This Role Matters
You won’t inherit a fully built customer journey. You’ll help define how customers succeed with Terrific.
Your work will directly impact retention, expansion, and long-term revenue.
Why Terrific?
Terrific is a focused, execution-driven company where strong operators have direct impact.
You’ll work closely with leadership to shape how we grow.
We move fast, operate with high ownership, and value people who build.
Please note: We review every application carefully. While we may not be able to respond to everyone, we will reach out to candidates whose experience aligns with what we’re building.
Required
- Deep experience in at least one of Terrific’s three commercial pillars - eCommerce, Marketing, or Media - and enough fluency across the other two to contribute credibly from day 1.
- Terrific operates as a global company, and English is our primary business language. As such, all roles require fluency in written and spoken English.
Be part of the change that’s quietly reshaping how people discover and buy online.
Passionate about social media and e-commerce? Come build what’s next at Terrific.
Please note: We review every application carefully. While we may not be able to respond to everyone, we will reach out to candidates whose experience aligns with what we’re building.
Where you can sell from
Fully remote, for people based in Argentina, Chile, Colombia and Mexico.
Taken from Terrific's own posting, last seen live on 14 Nov 2026.
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The application
Your details and CV, then 10 questions (8 written).
- 1.Which location are you applying for?Pick one · optional
- 2.Terrific innovation LTDShort answer · optional
- 3.Pick a brand website you like. How would you evaluate it from a conversion and engagement perspective. Where are the biggest missed opportunities?Written answer · optional
- 4.What do you think is the biggest missed opportunity in social commerce today?Written answer · optional
- 5.When you browse a website or app, what do you notice first?Written answer · optional
- 6.What patterns do you see across the best eCommerce sites today?Written answer · optional
- 7.What’s something that consistently frustrates you when buying online?Written answer · optional
- 8.What’s a smaller or lesser-known brand that’s doing something interesting?Written answer · optional
- 9.Have you ever bought something where the experience itself convinced you? What stood out?Written answer · optional
- 10.Where do you think brands are leaving money on the table today in eCommerce?Written answer · optional
From Terrific's apply page, checked 12 Nov 2026.
About Terrific
A live shopping and shoppable video platform that brands, retailers and media groups run on their own websites, so shoppers buy inside the video.
Pay schedule: The postings name no salary, commission or benefits, and the Shopify commercial seat is listed as a contract role.
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