Sales Operations Manager

Founded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group, the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel (JBRx) is the fastest growing business unit of Jacuzzi Group with 13 successful locations launched nationwide in under 5-years. Jacuzzi Bath Remodel combines our premium materials, knowledgeable sales team, experienced in-house certified installers and over 70 years of proven excellence to deliver the highest standard of customer satisfaction.

The Sales Operations Manager leads the Sales Admin team, ensuring accurate and timely processing of sales paperwork while developing team members and improving operational efficiency. This role oversees day-to-day team operations, including onboarding, training, workload distribution, performance tracking, and process improvement, while partnering with Sales leadership to strengthen sales operations and support nationwide sales goals.

Key Duties and Responsibilities

• Oversee the Sales Operations team, ensuring accurate and timely review of sales contracts, paperwork, and Salesforce documentation across all markets.
• Develop and maintain standard operating procedures, workflows, and reference materials to improve consistency, accuracy, and operational efficiency.
• Manage daily team operations, including staffing, scheduling, workload distribution, task assignments, and shifting priorities to meet processing deadlines and service-level expectations.
• Lead onboarding, training, coaching, and development of Sales Operations Specialists, establishing clear performance expectations and accountability.
• Oversee AI-driven sales document processing, identifying deficiencies and implementing improvements to increase accuracy and reduce delays.
• Assign tasks and escalations to team members based on individual skill sets and current capacity; ensure task completion daily.
• Analyze sales metrics, trends, and forecasts to identify growth opportunities and provide actionable recommendations to leadership.
• Oversee Salesforce utilization
• Identify and implement process and system improvements to streamline workflows, reduce errors, and enhance overall sales team effectiveness.
• Other duties as assigned.

Compensation is based on experience; $75,000+ and annual bonus potential.

Requirements

• 5+ years of experience in sales operations, preferably within the home improvement or consumer goods industry.
• Proven track record of improving sales processes and performance metrics.
• Strong analytical skills with experience in data analysis and reporting.
• Familiarity with CRM systems and sales analytics tools.
• Excellent organizational skills and attention to detail.
• Strong communication and interpersonal skills to facilitate collaboration across teams.
• Must be able to manage multiple tasks and priorities and easily adapt to changing situations
• Experience leading teams or projects is a plus.
• Problem-solving mindset with the ability to think strategically and innovatively.

Benefits

• 401(k) with matching program
• Paid time off (PTO)
• Health insurance
• Dental insurance
• Vision insurance
• Health savings account
• Life insurance