Sales Operations Specialist

Skill required: Sales Support - Sales Enablement Designation: Sales Operations Specialist Qualifications:Any Graduation Years of Experience:7 to 11 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song - all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? • The Trainer Sales Support owns the design, delivery, governance, and continuous improvement of learning solutions for GCC sales-support teams. The Specialist translates category-data analysis, recommendation-deck preparation, customer portal operations, and promotional-data processes into structured learning journeys; leads needs analysis, curriculum governance, advanced facilitation, certification, and readiness;

• Advanced Excel capability including lookups pivots data cleaning reconciliation and quality checks with str Excellent facilitation communication coaching influencing cross geography stakeholder management and ability to manage multiple workstreams with accuracy and governance disciplineong PowerPoint skills Experience in a GCC, shared-services, offshore-support, transition, or knowledge-transfer environment.
• 5+ years in sales operations sales support category support MIS reporting data management shared services or comparable analytical operations including 3+ years in process training learning and development or capability building
• Strong knowledge of category and SKU analysis recommendation decks master data customer portals promotional data quality controls needs analysis instructional design facilitation assessment

What are we looking for? • Continuous Improvement & Learning Innovation

• Standardize and simplify training across accounts while retaining essential customer-specific requirements and expanding reusable digital learning, simulations, knowledge assets, and data-led reinforcement.
• Partner with operations to embed lessons from process improvement and automation initiatives into training and change-adoption plans.
• Bachelors degree in Business, Commerce, Economics, Human Resources, Education, or a related field.
• Experience with retail or CPG data platforms such as Circana IRI, Nielsen, retailer portals

•• Evaluate effectiveness through feedback, retention, quality, accuracy, rework, productivity, and timeliness; use root-cause analysis to improve curricula, coaching, and stakeholder recommendations.

• Stakeholder Leadership & Knowledge Management
• Lead knowledge-transfer and train-the-trainer programs; mentor trainers, SMEs, and peer facilitators on instructional quality, engagement, assessment consistency, and feedback.
• Represent learning in governance, calibration, change, transition, and launch-readiness forums, while maintaining approved content, attendance, assessment, certification,

Roles and Responsibilities: • Learning Strategy & Training Needs Analysis

• Partner with sales-support leaders, quality teams, process owners, SMEs, and onshore stakeholders to identify capability gaps from quality, productivity, error, change, learner-feedback, and business-priority data.
• Define role-based learning architecture and annual or quarterly plans covering new-hire training, cross-skilling, upskilling, refreshers, change adoption, prerequisites, certification, remediation, and sustainment.
• Curriculum & Content Governance
• Design and maintain facilitator guides, learner workbooks, simulations, case studies, system exercises, assessments, job aids, and quick-reference materials aligned to approved procedures.
• Build practical modules for category and SKU analysis, recommendation decks, master lists, portal uploads, promotional data, quality checks, and account requirements, with robust version control and audit-ready governance.
• Training Delivery & Advanced Facilitation
• Deliver instructor-led, virtual, and blended programs for new hires and tenured employees using adult-learning principles, business scenarios, guided practice, and structured debriefs.
• Facilitate advanced Excel, PowerPoint, data-quality, analytical, and approved platform training, adapting delivery by proficiency and geography while maintaining standardized objectives and assessment rigor.
• Assessment, Certification & Production Readiness
• Design and administer knowledge, process, system, data-accuracy, and communication assessments with clear pass criteria and documented certification decisions.
• Lead nesting, coaching, remediation, error analysis, and readiness reviews with operations; provide evidence-based recommendations, escalate risks early, and hand over certified learners.
• Learning Effectiveness & Capability Analytics
• Maintain dashboards for attendance, completion, assessment, certification, remediation, and agreed post-training

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services - creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.